IT Systems Analyst

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

Job Summary

The IT Systems Analyst is responsible for analyzing, designing, implementing, and maintaining information systems to meet the business needs of an organization. They gather and analyze requirements, develop system specifications, perform system testing, and provide technical support and training to end-users. Additionally, they may also be involved in system integration, data management, and troubleshooting technical issues.

Roles and Responsibilities

• Provides advanced application support, training and problem resolution for all corporate software applications.
• Acts as liaison between the software vendors and end-user to update systems and resolve conflicts.
• Represents IT management during campus visits to address any open IT issues or areas of concern.
• Provides Tier 2 and 3 end-user consulting, trouble-shooting and problem-solving support for all computer hardware/software supported products.
• Manages ServiceNow ticketing system to ensure closure to open tickets, generate new requests, and route to appropriate team members.
• Interacts with end-users and IT team members in a professional and friendly manner.
• Conducts follow-up on open calls and/or assists co-workers in their follow-up.
• Other duties as assigned.

Qualifications

• Education: High School / GED
• Experience: 3-5 years
• Licenses and Certifications
• Associates Preferred
• Microsoft 365 Certified: Fundamentals Preferred
• Microsoft Certified: Power Platform Fundamentals Preferred
• Microsoft Certified: Security, Compliance, and Identity Fundamentals Preferred
• Physical Requirements
• Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
• LOCATION
• US-KY-Louisville
• Trilogy Health Services
• 303 N. Hurstbourne Parkway
• Louisville
• KY

LIFE AT TRILOGY

Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.

Flexibility is what you want, and flexibility is what you’ll get.

Come into the office because you want to – not because you have to. At Trilogy, we’re proud to embrace a hybrid work environment that allows you both the convenience of working from home and the flexibility of meeting with your co-workers in person. With collaborative workspaces, rotating cubicles, and meditation areas, our freshly renovated Home Office will accommodate the working style that works best for you.

Six months of training, orientation and fun!

We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

ABOUT TRILOGY HEALTH SERVICES

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.

Responsibilities

• Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

Qualifications

• Job Summary
• The IT Systems Analyst is responsible for analyzing, designing, implementing, and maintaining information systems to meet the business needs of an organization. They gather and analyze requirements, develop system specifications, perform system testing, and provide technical support and training to end-users. Additionally, they may also be involved in system integration, data management, and troubleshooting technical issues.
• Roles and Responsibilities
• Provides advanced application support, training and problem resolution for all corporate software applications.
• Acts as liaison between the software vendors and end-user to update systems and resolve conflicts.
• Represents IT management during campus visits to address any open IT issues or areas of concern.
• Provides Tier 2 and 3 end-user consulting, trouble-shooting and problem-solving support for all computer hardware/software supported products.
• Manages ServiceNow ticketing system to ensure closure to open tickets, generate new requests, and route to appropriate team members.
• Interacts with end-users and IT team members in a professional and friendly manner.
• Conducts follow-up on open calls and/or assists co-workers in their follow-up.
• Other duties as assigned.

Qualifications

• Education: High School / GED
• Experience: 3-5 years
• Licenses and Certifications
• Associates Preferred
• Microsoft 365 Certified: Fundamentals Preferred
• Microsoft Certified: Power Platform Fundamentals Preferred
• Microsoft Certified: Security, Compliance, and Identity Fundamentals Preferred
• Physical Requirements
• Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.