Director of Construction Services

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview:

As the Director of Construction Services, you will serve as a key strategic leader within the Development department, driving the execution, scalability, and operational oversight of our store growth pipeline. You will directly lead, mentor, and build a high-performing team of Senior Construction Project Coordinators and support staff to ensure the flawless execution of new builds, scrapes and rebuilds, and major brand renovations.

In this role, you will elevate our construction operations by establishing scalable frameworks, managing high-level portfolio budgets, optimizing vendor networks, and aligning construction execution with overall company expansion targets. You will bridge the gap between long-term strategic vision and daily field execution to deliver high-quality, brand-standard QSR facilities on time and under budget.

Job Qualifications:

Experience: 10+ years of progressive commercial construction leadership experience, with a heavy emphasis on high-growth multi-unit QSR, retail, or hospitality environments.

Leadership: 4+ years of direct experience leading and developing multi-tiered teams (including Senior Coordinators or Project Managers).

Education: Bachelor’s degree in Construction Management, Architecture, Civil Engineering, Business Administration, or equivalent executive field experience preferred.

Process Leadership: Proven track record of designing and scaling construction management systems, processes, and tools during periods of rapid company growth.

Financial Mastery: Advanced financial acumen with extensive experience managing multi-million-dollar capital project budgets, portfolio forecasting, and value engineering.

Technical Proficiency: High-level mastery of enterprise construction management software (e.g., Procore, Lucernex) and advanced data modeling tools (Excel, Power BI, Tableau).

Cross-Functional Influence: Demonstrated success operating as an executive communicator and cross-functional partner across Real Estate, Legal, Finance, Operations, and Executive Leadership.

Location Requirement:

This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Key Result Areas (KRAs):

Strategic Leadership & Team Management

Lead, mentor, and develop a team of Senior Construction Project Coordinators and support staff, establishing clear performance metrics, service-level agreements (SLAs), and accountability standards.

Standardize workload allocation, optimize team capacity, and establish career development and progression pathways within the construction management support function.

Foster cross-functional collaboration among Construction Coordinators, Field Construction Managers, Design, Real Estate, Operations, and Franchise Partners to drive alignment and execution.

Portfolio Governance & Lifecycle Optimization

Oversee end-to-end construction support workflows across the portfolio, including corporate and franchise developments, scrapes, and major remodels.

Drive portfolio-wide timeline optimization by identifying pipeline bottlenecks, streamlining permitting and licensing processes, and accelerating New Store Opening (NSO) schedules.

Develop, implement, and maintain standardized standard operating procedures (SOPs), digital playbooks, and scalable tools to promote consistency, efficiency, and execution across regional markets.

Strategic Cost Management & Financial Acumen

Maintain executive oversight of Total Project Cost (TPC) baselines, lead variance analysis, and deliver financial reporting and actionable insights to the VP of Construction & Facilities.

Lead value engineering initiatives to optimize construction costs while preserving operational functionality, long-term durability, and brand standards.

Oversee and continuously enhance historical cost databases and dynamic estimating models for Built-to-Suit (BTS) projects, ground leases, and site conversions.

Supply Chain, Vendor & General Contractor Management

Direct vendor qualification, competitive bidding, and contract negotiation strategies for General Contractors (GCs), architects, MEP engineers, and national quick-service restaurant (QSR) vendors, including HVAC, signage, point-of-sale (POS), and specialized kitchen equipment providers.

Establish and oversee vendor quality scorecards and General Contractor performance tracking programs to improve cost efficiency, minimize change orders, and ensure contractual and operational compliance.

Programmatic Quality Control & Technology Leadership

Lead the continuous improvement and strategic adoption of construction management platforms, such as Procore and Lucernex, leveraging data analytics and executive dashboards to improve visibility, accountability, and decision-making.

Establish and oversee site audit frameworks and quality assurance programs to ensure adherence to brand specifications, applicable building codes, and construction quality and safety standards.

Skills:

• Strategic Leadership & Team Development
• Construction Portfolio & Project Management
• Financial Analysis & Cost Optimization
• Vendor & Contract Management
• Process Improvement & Construction Technology

Physical Requirements:

• In-Office Environment:  Must be able to work in a busy, crowded, and loud office with frequent distractions and interruptions
• Must be able to collaborate in-person with occasional impromptu in-person meetings
• Office Conditions:  Adaptability to typical office conditions, which may include exposure to air conditioning, heating, artificial lighting, and varying noise levels
• Mobility : Ability to sit, stand, reach, twist, stretch, and work at a desk for long stretches.  Must be able to occasionally move or lift office items up to 25 pounds

Hearing Requirements:  Hearing must be sufficient or correctable to ensure clear understanding of spoken information, including participating in virtual meetings and phone calls. Use of hearing aids or other assistive devices is acceptable if needed.

Reading and Writing Proficiency:  Ability to read and write in English is essential for processing documents, drafting reports, and following up on necessary actions. Proficiency in written communication is required to handle job-related tasks effectively.

Vision Requirements:  Vision must be adequate or correctable to perform essential job duties, such as reading documents on a computer screen and using other visual tools. Use of corrective lenses or other measures to meet visual requirements is expected if needed.

Technology Proficiency:  Must be proficient in operating a computer and other office productivity tools such as printers, scanners, and collaboration software.

Effective Communication:  Must possess strong verbal and written communication skills to interact effectively with team members, clients, and other stakeholders via email, video conferencing, and other in office communication tools.