Job Posting Title Lender Services - Office Manager (Remote)

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries.  We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

Job Description:

Position Summary:

The Office Manager is a key leader responsible for supporting and managing the team to ensure operational excellence and outstanding service to our lenders, sellers and Copart. This role involves overseeing daily workflows, conducting spot checks for accuracy, training staff on all aspects of the department, and assisting the Senior Operations Manager with strategic initiatives.

The Operations Manager also plays an essential role in building and maintaining lender and Copart relationships through professional communication and collaboration.

**California residents will report to our onsite office in Vallejo, CA Processing Center**

Key Responsibilities:

• Support and oversee the team’s daily activities, ensuring accuracy and quality through spot checks and audits.
• Train team members on department processes, tools, and best practices to ensure a consistent high level of performance.
• Assist the Senior Operations Manager in operational tasks, project management, and process improvements.
• Serve as a liaison between the department and lenders, building strong professional relationships to facilitate smooth communication and collaboration.
• Provide professional email support to lenders, sellers and Copart, maintaining a consistent tone of professionalism and responsiveness.
• Troubleshoot and resolve issues promptly, escalating when necessary to maintain service quality.
• Prepare and deliver presentations and training sessions to enhance team knowledge and skills.
• Lead and participate in special projects to improve departmental efficiency and service delivery.
• Maintain meticulous attention to detail and uphold high standards of professionalism and team dynamics.

Qualifications:

• Minimum 3 years' experience in office management, team leadership, or operations support.
• Strong experience in training, auditing, and quality assurance within a team environment.
• Excellent written and verbal communication skills with a professional demeanor.
• Proven ability to build and maintain strong working relationships with external partners and internal stakeholders.
• Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
• Detail-oriented with a commitment to accuracy and high standards.
• Proficient in email communication platforms, Microsoft Office Suite, and other business tools.
• Pay $60,000 annually