Specialist, Data and Development Operations

***Application Deadline: Accepting Applications Until Filled***

Job Description:

The Specialist, Data and Development Operations is an on-site role that supports Farm Sanctuary’s fundraising efforts by maintaining accurate donor data, producing reliable reports, and ensuring the timely and accurate processing of gifts. This role combines strong data management and Salesforce reporting skills with day-to-day development operations, including gift processing, donor record maintenance, and process improvement.

Working closely with Development, Finance, and Technology, the Specialist helps strengthen data integrity, streamline workflows, and improve the team’s ability to access and use information to support fundraising and donor engagement.

Responsibilities

• Administrative Operations: Coordinate mail processing, sorting and distributing all incoming mail and packages.
• Perform routine logistical offsite tasks in Watkins Glen and surrounding area including banking and mail pickup.
• Field all general inquiries to Farm Sanctuary's primary office, including incoming calls, voicemails, and emails, and assist office visitors.
• Development Operations
• Process incoming donations, including checks, credit cards, and online gifts, ensuring accurate and timely entry into the CRM and applicable financial systems.
• Prepare and maintain donation batches and supporting documentation in accordance with established procedures.
• Ensure gifts are accurately coded, allocated, and recorded according to established Development and Finance protocols in a timely manner.
• Coordinate with Finance on deposits, reconciliations, discrepancies, and other issues related to gift processing.
• Support duplicate record identification and resolution in the CRM.
• Maintain accurate supporter  records, including contact information, preferences, affiliations, and other relevant data.
• Process updates received from Development staff and other internal sources, ensuring changes are accurately reflected in the appropriate systems.
• Support imports, exports, and data transfers between the CRM and other data generating systems, following established procedures and quality control practices.
• We have a robust matching gift and workplace giving program. This role is responsible for managing this process, including downloading reports from various platforms and recording the data into the CRM.
• Respond to internal requests for donor information, lists, data updates, and operational support in a timely and professional manner.

Preferred Qualifications:

• Ideally 2 to 4 years of experience in CRM donor database work
• Effective verbal and written interpersonal communications skills
• Ability to display sensitivity, tact and responsiveness with constituents, staff, management, especially with confidential information
• Efficient organizational skills and attention to detail
• Ability to work in a dynamic environment, handling varied tasks simultaneously while meeting multiple and competing deadlines
• Adept technological skills including willingness to learn new platforms as needed;  Intermediate proficiency with spreadsheet and document creation software required; database experience preferred
• Resourcefulness and effective problem solving skills
• Poise and fluent adaptability to unexpected situations and developments
• Valid driver’s license is required and must meet insurability standards for company vehicle access.
• Familiarity with Farm Sanctuary programs, preferred
• Willingness to commit to Farm Sanctuary’s values of compassion, understanding, integrity, transformation, and freedom.
• Open to learning about and putting into practice the ideals of equity and social justice, and the principles embedded in Farm Sanctuary’s mission
• We embrace candidates from a range of backgrounds and experiences, regardless of whether they satisfy all the specified requirements. We encourage you to apply, even if you have an unconventional or non-traditional background
• Physical Requirements: Ability to lift up to 25 lbs regularly: up to 50 lbs occasionally
• Ability to perform prolonged periods in a stationary position when performing administrative tasks.
• Perform repeated motions involving the wrists, hands, and/or fingers for data entry, filing, and using office equipment (computers, phones, etc.).
• Ability to bend, lift, push, stoop, stretch, climb, and crawl as needed to perform various tasks around the facility.
• Must be able to communicate effectively in person, by telephone, video conferencing, and other electronic communication methods.
• Close visual acuity is required to perform activities such as reading reports, analyzing data, and viewing computer terminals.
• Must be able to ascend or descend ladders, stairs, and ramps to perform tasks such as accessing storage areas, equipment, or multi-level sites.
• Must be able to travel to banks, stores or other locations on behalf of the company by means of driving.
• Job Specifications: Terms of employment
• : Regular Full time, non exempt position
• Reports to : Director, Site Operations
• Pay
• : $27/Hour
• Farm Sanctuary adheres to a non-negotiation philosophy regarding compensation and benefits outside the posted pay in our commitment to equitable hiring practices
• Direct reports: None
• Location
• : Watkins Glen, NY (on-site)
• Travel
• : Limited local travel