Patient Representative I - Louisville

• Primary Location
• Louisville HI Department
• Western Kentucky Cardiology Shift
• Day (United States of America) Schedule
• Full time Weekly Hours

40 FTE

1 Employee Status

Regular

*Expected Starting Pay Range

$17.80 - $21.51 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

This full-time role includes working in various locations around Louisville and requires driving Cincinnati Children's provided transportation. No overnight travel is required.

JOB RESPONSIBILITIES

Safety -  Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.

Customer Service -  Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

HIPAA/Confidentiality -  Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

Compliance -  Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

Revenue Cycle Support -  Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

• JOB QUALIFICATIONS
• High school diploma or equivalent
• No directly related experience
• Must have a valid KY driver's license

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as a  top 10   best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)  Funding
• Recognized as one of America’s Best Large Employers   (2025) , America’s Best Employers for New Grads (2025)
• One of the nation's  America’s Most Innovative Companies  as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer  as noted by the  National Organization on Disability
• Magnet® designated for the fourth consecutive time by the  American Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together.  We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.