Manager, Risk Operations

Position Summary At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities.

Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part

time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Summary: Responsible for the strategic leadership, development, and oversight of the organization’s risk management prevention program. Directs a multi-level team of Risk Managers, ensuring alignment of departmental goals with organizational priorities, regulatory requirements, and best practices in patient safety and risk mitigation.

Responsibilities Essential Functions: • Manages the development, coordination, and continuous improvement of the risk management plan, ensuring alignment with organizational objectives, regulatory requirements, and accreditation standards. • Oversees the day-to-day operations of the risk management program, providing operational leadership, direction, and accountability for Risk Managers across assigned areas.

• Supports departmental planning and goal execution by aligning operational risk management activities with organizational priorities and initiatives. • Serves as the escalation point for complex or high-impact events, providing expert guidance and decision-making support. • Serves as the primary operational liaison with federal and state regulatory agencies, accrediting bodies, and external stakeholders on risk management and patient safety matters.

• Ensures compliance with Florida risk statutes, Joint Commission standards, and other applicable regulatory and accrediting requirements, supporting organizational readiness and effective regulatory response. • Analyzes risk management data and trends to identify opportunities for improvement, prioritize risk mitigation activities, and support informed operational decision-making. • Oversees the effective use and optimization of technology platforms and data systems supporting risk management operations, reporting, and analytics.

• Leads the development, review, and standardization of risk management policies and procedures, recommending updates for leadership review and ensuring consistent implementation across the organization. • Demonstrates subject matter expertise in the Patient Safety Evaluation System (PSES) and Patient Safety Work Product (PSWP), providing guidance to team members on compliance, confidentiality, and best practices.

• Manages all personnel functions for Risk Managers, including recruitment, onboarding, performance management, coaching, corrective action, and succession planning. • Develops, coordinates, and evaluates risk education and training programs to ensure consistent content, delivery, and effectiveness across Risk Manager roles. • Oversees certification, licensure, and continuing education requirements for the risk management team, supporting regulatory compliance and professional development.

• Provides operational leadership to enhance patient safety, improve quality of care, and minimize loss exposure, contributing to the protection of organizational assets. • Promotes a culture of safety, transparency, and continuous improvement through consistent application of risk management principles and ethical practices. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.

• Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Works collaboratively with the executive teams to implement risk and safety initiatives. • Manages the operations and outcomes of the risk prevention program, including oversight of loss control and loss prevention activities. • Directs statistical trending of losses, analyzes patterns, and reports results to the Senior Director, informing strategic decision making and resource allocation.

• Identifies and communicates regulatory requirements and best practices to Risk Managers, ensuring department-wide compliance and readiness. • Leads the development of an organization-wide approach on the disclosure of medical errors, obtaining physician support and promoting transparency and learning. • Analyzes the risk of loss versus cost of reducing loss, making recommendations for resource allocation and program improvements.

• Demonstrates all competencies required by Florida Statute and other relevant regulations, setting the standard for the department. • Supervises the accumulation and analysis of risk management cost data for budgeting and historical purposes; prepares and manages departmental budgets. • Collaborates with medical staff services to develop and maintain risk management profiles on physicians, integrating this information into credentialing processes in compliance with state and federal agencies, JCAHO, and/or other accrediting bodies.

• Evaluates correspondence from patients, and other outside sources, formulating appropriate responses and corrective actions. • Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate.

• Reports patient care-related incidents to AHCA when required by law; directs investigation and development of corrective action plans; submits reports to state and federal agencies. • Supervises and manages the performance and development of all Risk Managers, ensuring effective delegation and coverage across all levels. • Leads departmental response to audits, regulatory reviews, and accreditation surveys, ensuring readiness and successful outcomes.

• Develops and maintains relationships with external partners, industry groups, and professional associations to stay abreast of best practices and regulatory changes. • Oversees the integration of risk management activities with enterprise risk, compliance, and quality improvement programs. • Coordinates crisis management and emergency response planning for risk-related events, ensuring organizational preparedness. • Demonstrates all competencies required by Florida Statute.

• Performs other duties as assigned, demonstrating flexibility, strategic thinking, and commitment to organizational objectives. Qualifications Education/Training: Bachelor’s degree in healthcare or a closely related field required, master’s preferred. Licensure/Certification: • Active Certified Professional in Healthcare Risk Management (CPHRM) from the Americal Hospital Association Certification Center (AHA-CC) required • Certified Professional Patient Safety preferred.

Experience: • Five (5) years of clinical or medical legal experience to include three (3) years of Risk Management experience and leadership experience. • Advanced PC skills required.

Responsibilities

• Essential Functions: • Manages the development, coordination, and continuous improvement of the risk management plan, ensuring alignment with organizational objectives, regulatory requirements, and accreditation standards. • Oversees the day-to-day operations of the risk management program, providing operational leadership, direction, and accountability for Risk Managers across assigned areas. • Supports departmental planning and goal execution by aligning operational risk management activities with organizational priorities and initiatives. • Serves as the escalation point for complex or high-impact events, providing expert guidance and decision-making support. • Serves as the primary operational liaison with federal and state regulatory agencies, accrediting bodies, and external stakeholders on risk management and patient safety matters. • Ensures compliance with Florida risk statutes, Joint Commission standards, and other applicable regulatory and accrediting requirements, supporting organizational readiness and effective regulatory response. • Analyzes risk management data and trends to identify opportunities for improvement, prioritize risk mitigation activities, and support informed operational decision-making. • Oversees the effective use and optimization of technology platforms and data systems supporting risk management operations, reporting, and analytics. • Leads the development, review, and standardization of risk management policies and procedures, recommending updates for leadership review and ensuring consistent implementation across the organization. • Demonstrates subject matter expertise in the Patient Safety Evaluation System (PSES) and Patient Safety Work Product (PSWP), providing guidance to team members on compliance, confidentiality, and best practices. • Manages all personnel functions for Risk Managers, including recruitment, onboarding, performance management, coaching, corrective action, and succession planning. • Develops, coordinates, and evaluates risk education and training programs to ensure consistent content, delivery, and effectiveness across Risk Manager roles. • Oversees certification, licensure, and continuing education requirements for the risk management team, supporting regulatory compliance and professional development. • Provides operational leadership to enhance patient safety, improve quality of care, and minimize loss exposure, contributing to the protection of organizational assets. • Promotes a culture of safety, transparency, and continuous improvement through consistent application of risk management principles and ethical practices. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Works collaboratively with the executive teams to implement risk and safety initiatives. • Manages the operations and outcomes of the risk prevention program, including oversight of loss control and loss prevention activities. • Directs statistical trending of losses, analyzes patterns, and reports results to the Senior Director, informing strategic decision making and resource allocation. • Identifies and communicates regulatory requirements and best practices to Risk Managers, ensuring department-wide compliance and readiness. • Leads the development of an organization-wide approach on the disclosure of medical errors, obtaining physician support and promoting transparency and learning. • Analyzes the risk of loss versus cost of reducing loss, making recommendations for resource allocation and program improvements. • Demonstrates all competencies required by Florida Statute and other relevant regulations, setting the standard for the department. • Supervises the accumulation and analysis of risk management cost data for budgeting and historical purposes; prepares and manages departmental budgets. • Collaborates with medical staff services to develop and maintain risk management profiles on physicians, integrating this information into credentialing processes in compliance with state and federal agencies, JCAHO, and/or other accrediting bodies. • Evaluates correspondence from patients, and other outside sources, formulating appropriate responses and corrective actions. • Provides operational guidance and coordinates responses to complex medical and risk-related inquiries for physicians, nurses, and administrators regarding emergent patient care issues and loss control, in collaboration with legal and other subject matter experts as appropriate. • Reports patient care-related incidents to AHCA when required by law; directs investigation and development of corrective action plans; submits reports to state and federal agencies. • Supervises and manages the performance and development of all Risk Managers, ensuring effective delegation and coverage across all levels. • Leads departmental response to audits, regulatory reviews, and accreditation surveys, ensuring readiness and successful outcomes. • Develops and maintains relationships with external partners, industry groups, and professional associations to stay abreast of best practices and regulatory changes. • Oversees the integration of risk management activities with enterprise risk, compliance, and quality improvement programs. • Coordinates crisis management and emergency response planning for risk-related events, ensuring organizational preparedness. • Demonstrates all competencies required by Florida Statute. • Performs other duties as assigned, demonstrating flexibility, strategic thinking, and commitment to organizational objectives.

Qualifications

• Education/Training: Bachelor’s degree in healthcare or a closely related field required, master’s preferred. Licensure/Certification: • Active Certified Professional in Healthcare Risk Management (CPHRM) from the Americal Hospital Association Certification Center (AHA-CC) required • Certified Professional Patient Safety preferred. Experience: • Five (5) years of clinical or medical legal experience to include three (3) years of Risk Management experience and leadership experience. • Advanced PC skills required.