(1118233) Energy Operations Center- Night Shift Operator

Energy Operations Center Analyst

Diversified Services Network, Inc. (DSN) is seeking a full-time Energy Operations Center Analyst to join our team in Kennett Square, PA. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

• Position Details
• Location: Kennett Square, PA (Onsite)
• Schedule: Monday – Thursday, 11:00 PM – 9:00 AM (weekday night shift)
• Position Overview

The Energy Operations Center Analyst provides weekday night shift coverage for a 24x7 operations center that monitors and controls customer energy assets — generators, battery energy storage systems (BESS), solar, energy management systems, and meters — across thousands of customer sites. This role keeps customer assets available and performing, maximizes market and program revenue, and delivers high customer satisfaction through accurate, SOP-driven execution.

Key Responsibilities

• Conduct shift turnover by reviewing open alarms, scheduled events, and prior-shift notes, and hand off to the day and mid shifts with complete, clear documentation.
• Continuously monitor asset status and regional electricity market conditions in real time (PJM, ISO-NE, ERCOT, MISO, IESO, NYISO, CAISO).
• Remotely schedule, start/stop, and dispatch assets during peak, market-program, and weather events in accordance with client SOPs/MOPs.
• Acknowledge and respond to asset alarms; triage and troubleshoot hardware, software, and communications issues through testing, analysis, and failure review.
• Dispatch service technicians and follow up by phone and email with customers, dealers, partners, and market operators through resolution.
• Manage support cases and escalations, prioritizing requests according to service-level agreements, supporting Tier 1 agents, and escalating to the Energy Operations Center Manager as needed.
• Support customer onboarding by configuring new sites and meters in the monitoring software.
• Run and distribute internal and external reports, such as late and non-reporting meter reports, and log all activity in the shift record.
• Contribute to continuous improvement by creating and updating knowledge articles, supporting business-rule maintenance, and validating process maps.
• Work Environment & Team

This position works in an onsite operations center/control room and reports to the Energy Operations Center Manager as part of a team of operators and analysts on fixed shifts providing 24x7 coverage. The environment is fast-paced, with high-pressure periods during events, and requires independent judgment while following established procedures.

Requirements

• Required Qualifications
• High school diploma.
• 0 – 2 years of experience in energy/utility operations, NOC/control room, power dispatch, SCADA operations, demand response, or 24x7 technical support (energy, utility, or operations-center internships will be considered).
• Ability to monitor and troubleshoot electrical assets and monitoring systems in real time.
• Clear, professional phone and email communication under pressure.
• Disciplined execution of SOPs/MOPs with strong attention to detail.
• Proficiency with Microsoft Office, particularly Excel.
• Ability to quickly learn and retain monitoring/energy management software and multiple electric market rules.
• Strong customer focus and problem-solving skills, with the ability to shift priorities in real time.
• Ability to work independently on the night shift while operating as part of a team.

Preferred Qualifications

• Bachelor's degree in engineering, energy, or a related technical field.
• Familiarity with ISO/RTO wholesale markets and utilities (e.g., FirstEnergy, Eversource).
• Working knowledge of distributed energy equipment and SCADA/remote monitoring systems.
• Experience with telematics or remote asset monitoring platforms.
• Relationship management skills with customers, vendors, and peers.