Service Manager (Condo)

Job Overview

The Service Manager (Condo) is responsible for the seamless operation, maintenance, and presentation of all building systems within a luxury high-residences. This role is critical to delivering a five-star living experience by ensuring reliability, discretion, and excellence in all engineering services. #weshowup

The Service Manager (Condo) leads the engineering team, oversees complex building systems, manages high-value capital projects, and works closely with property management and the Board of Directors to protect and enhance the asset’s value. This individual is expected to operate at a high level of professionalism, technical expertise, and resident service.

Key Responsibilities

• Luxury Building Operations & Resident Experience
• Ensure all building systems operate at peak efficiency with zero disruption to residents whenever possible.
• Deliver a “white-glove” level of service—responding promptly, professionally, and discreetly to resident concerns.
• Maintain immaculate condition and presentation of all mechanical rooms, back-of-house areas, and service corridors.
• Coordinate work to minimize noise, inconvenience, and visual impact in occupied residences.
• Engineering Leadership & Team Management
• Lead, mentor, and develop a high-performing engineering team with a service-first mindset.
• Establish clear performance standards aligned with luxury hospitality-level expectations.
• Maintain staffing schedules that ensure 24/7 coverage and rapid response capability.
• Promote a culture of accountability, safety, and continuous improvement.
• Advanced Building Systems Management
• Oversee operation, maintenance, and optimization of: HVAC systems, including chillers, boilers, cooling towers, and VRF (Variable Refrigerant Flow) systems
• Building Automation Systems (BAS) and energy management platforms
• Electrical distribution, switchgear, and emergency generators
• Domestic water, booster pumps, and water treatment systems
• Fire/life safety systems and smoke control systems
• Elevators and vertical transportation systems
• Utilize data and analytics to proactively identify system inefficiencies and implement improvements.
• Capital Planning & Asset Preservation
• Develop and execute long-term capital plans to maintain Class A/luxury standards.
• Lead major projects such as system upgrades, façade restoration, and amenity enhancements.
• Partner with consultants, engineers, and ownership on design, budgeting, and execution.
• Ensure all upgrades align with luxury market expectations and property positioning.
• Vendor & Contractor Oversight
• Manage high-quality, vetted vendors who meet luxury service standards.
• Oversee all contracted work to ensure exceptional craftsmanship and minimal disruption.
• Enforce strict compliance with insurance, safety, and operational protocols.
• Financial Management
• Prepare and manage the engineering operating and capital budgets.
• Identify opportunities for cost savings without compromising quality or resident experience.
• Support reserve studies and long-term financial planning.
• Compliance, Risk Management & Safety
• Maintain full compliance with all applicable codes, inspections, and regulatory requirements.
• Ensure flawless execution of life safety system testing and documentation.

Qualifications

• High School Diploma
• Current Driver's License
• Central Plant System experience required
• EPA Section 608 Universal Certification
• Master of Electrician and Plumbing preferred
• At least 10 years of Residential maintenance experience
• At least 8 years building facilities operation experience in a luxury apartment
• Minimum of 5 years supervisory experience as senior engineer/technician or equivalent position in facilities management
• Building automation systems experience required
• Proven experience providing excellent customer service
• Extensive knowledge of HVAC, electrical, and plumbing systems in multi-family housing and mid to large size facility operations
• Exposure to budgeting and basic accounting
• Understands elevator maintenance, fire sprinkler/alarm systems and high-rise buildings
• Proficient with computers and relevant computer programs
• General understanding and use of Microsoft Office, Microsoft Word, Excel, and Outlook
• Experience with Yardi preferred
• Excellent communication and leadership skills
• Strong problem-solving skills
• Ability to work after hours, as needed including on-call rotation
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision
• Physical Demands & Work Environment
• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach
• Push, pull or lift up to 50 pounds
• Continuous repetitive motions
• Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Employee Perks:

• Employee Discount for added benefits
• Enjoy a Friendly Work Environment that values collaboration

Additional Benefits:

• Explore more perks and possibilities for growing your career with Comstock Companies! Discover what sets us apart!

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Virginia Compensation Range

$85,000 — $95,000 USD