Sr Campus Security Officer

Job Title:

Sr Campus Security Officer

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under general supervision, this position is responsible for maintaining the safety, security, and wellbeing of employees and visitors at corporate (NWA) locations. The incumbent protects JBH corporate assets from theft, assault, fire, and other safety issues while serving as a team lead for junior security personnel.

This role coordinates shift‑level activities, supports adherence to standard operating procedures (SOPs), provides guidance during emergency incidents, and responds to escalated calls, inquiries, and security‑related issues, while escalating concerns and providing updates to management as appropriate.

Job Description:

Shift: Monday - Friday, 8:00AM - 5:00PM

Key Responsibilities:

• Support adherence to standard operating procedures (SOPs) by junior Campus Security Officers; audit logs and reports created by junior team members to ensure incidents are properly documented and resolved, and report performance concerns to management
• Provide advanced, complex, and high-risk incident response to emergency events, including administering medical attention (CPR, First Aid, behavioral situations, care for critical patients), mitigating threats, enlisting additional resources, and ensuring the wellbeing of impacted parties
• Guide security measures and provide assistance to employees and visitors across the assigned campus during incidents; ensure the campus is adhering to security protocols, assess additional risks, and provide ongoing status updates to the manager
• Act as a team lead for junior security personnel assigned to a shift, function, and/or facility by coordinating daily operational tasks, prioritizing activities, and ensuring critical information is communicated effectively; assist the manager by providing input related to staffing coverage needs
• Complete additional required training related to employee safety and emergency response, including annual knowledge‑retention checks
• Interact with guests and employees in a professional manner while addressing escalated and/or complex complaints and resolving issues; develop and maintain a professional departmental, company, and community reputation
• Contribute to with the development and implementation of security protocols, training materials, and security programs
• Train, mentor, coach, and onboard junior security personnel in accordance with established industry standards, SOPs, and company policies • Guide JB Hunt responses to emergency incidents and work in conjunction with, and provide assistance to, federal, state, and local law enforcement agencies and other emergency services providers
• Perform other duties as assigned

Qualifications:

Minimum Qualifications:

• High school diploma or GED AND at least 2 years of experience in security, emergency services, military service, loss prevention, customer service, business administration, or related field OR Associate’s degree in a related field and at least 1 year of related experience AND/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences EMR Certification
• Ability to accurately document incidents, observations, and activities in written reports and logs
• Ability to maintain a regular, consistent work record
• Must possess a valid driver’s license with a clean motor vehicle record in accordance with J.B. Hunt standards

Preferred Qualifications:

• Associate's Degree in Law Enforcement, Fire Service, Emergency Management, Crisis Management or a related field AND at least 2 years of security-related experience and/or training
• Experience in security, military and/or law enforcement Knowledge of federal, state, and local regulations Able and willing to drive corporate vehicles during the course of their duties Knowledge of employee safety principles and incident response procedures
• Familiarity with security systems, access control procedures, or surveillance technologies
• Ability to make independent time-sensitive decisions Ability to maintain professionalism while dealing with difficult or stressful situations
• Willingness to learn and utilize security technology both current and evolving.
• Ability to fulfill physical requirements of position Ability to remain objective Ability to work both individually and as a team
• Ability to meet or exceed customer needs and expectations
• Experience working in a fast-paced environment Ability to manage competing priorities Ability to accurately document incidents, observations, and activities in written reports and logs
• Ability to process limited amounts of detailed information with good accuracy
• Proficient in Microsoft Office suite (Excel, PowerPoint, Word, etc.)
• May be required to lift and carry items weighing up to 25 lbs.
• May be required to climb up to six flights of stairs to assist employees during an emergency event
• Willingness to work night shifts and/or weekends
• This position is not eligible for employment-based sponsorship.