Operations and Logistics Lead

Location: Duluth & Suwanee, GA (Onsite, Full-Time)

The Operations and Logistics Lead supports the day-to-day operational needs of Heritage Werks by distributing supplies, maintaining building systems, and responding to on-call emergencies. This role helps ensure the safe movement and storage of archival materials across our corporate headquarters and satellite facilities, supporting the preservation of our clients’ most valuable collections.

Reporting directly to the Chief of Staff, you will work closely with the operations team to keep facilities running smoothly and securely. This position requires flexibility, including travel as needed and an unconventional work schedule when required.

Who We Are

At Heritage Werks, we believe every story deserves to be preserved and shared. We partner with world-class brands, sports franchises, fashion icons, and mission-driven organizations to safeguard their most meaningful materials and bring them to life in ways that inspire connection.

We preserve history. We protect generational legacies. And we do it all with care, purpose, and a forward-thinking approach. Our work honors the past while making it meaningful for today and relevant for the future, helping people and organizations celebrate where they’ve been and envision where they’re going.

What You'll Do

• You will support facilities, physical security, emergency preparedness, archival storage, asset transportation, and supply chain operations across Heritage Werks facilities.
• Facilities & Equipment Maintenance
• Monitor environmental sensors and dashboards and provide summary reporting regularly to Operations and Archives leadership highlighting deviations outside of accepted norms and identifying potential causes and solutions.
• Place all heavy machinery and equipment on a maintenance schedule ensuring that prior to and after all use equipment is inspected and in good and safe working order. Respond to and provide solutions for equipment issues.
• Act as a vendor escort for building repairs reporting resolution of issues or solution options to the Director of Facilities and Supply Chain.
• Regularly utilize heavy machinery to shelve and move client materials and company supplies and equipment to meet operational requirements.
• Act as a heavy machinery instructor/licenser.
• Assess facilities and equipment for maintenance or safety issues and support corrective actions.
• Assist with the operation and oversight of building systems such as HVAC, plumbing, electrical, loading docks, and grounds.
• Physical Security
• Serve as a member of the first responder and holiday on-call support staff.
• Assist the Operations Leadership in maintaining opening and closing standard operating procedures and ensuring all security measures are properly implemented.
• Assess facilities to identify security weaknesses or vulnerabilities.
• Assist with the operation and oversight of security related building systems and equipment such as alarms, fire detection and suppression, fire extinguishers, AEDs and related first aid materials, access controls, and camera systems.
• Disaster Preparedness & Risk Management
• Maintain accountability and proper stores of Disaster Preparedness Kit (DPK) supplies.
• Assist Operations Leadership with Risk Management Program by implementing mitigation measures and conducting inspections.
• Act as a warehouse operations and facilities safety lead, enforcing safety policies and ensuring regulatory and company protocol compliance.
• Help develop and implement storm and other emergency preparedness plans.
• Vault
• Maintain up to date vault maps differentiated by storage type for each Heritage Werks facility including written reports summarizing collection movement and collection LF counts to the Director of Facilities and Supply Chain.
• Support the deployment of inventory management tools, including verification of current shelf maps and inventories; deployment planning; helping draft policies and procedures to ensure data entries are updated and correct after deployment; labeling of shelving and pallet racks; and other related tasks.
• Proactively manage the archival vault space providing archival project managers with efficient storage solutions.
• Assist to maximize shelving space and forecast collection locations for new projects.
• Assist with planning and oversight of shelving expansion as required.
• Verify collection linear footage counts to support Client Services
• Asset Transportation
• Plan and conduct new client content relocation operations including pre-pack assessments, quote approvals, onsite pack operations, post-pack budget reconciliations and after-action reviews.
• During collection returns, provide archival project managers with transportation estimates, assist with pack supply ordering, containerization workflow op orders, collection reinstallation, post-relocation budget reconciliation and after-action reviews.
• Ensure the safe movement of all client materials between Heritage Werks facilities utilizing proper asset handling protocol, packing materials, and authorized vehicles.
• Ensure transportation vehicles are equipped with climate control to maintain appropriate temperature and humidity levels.
• Act as lead asset receiver during nonstandard hours.
• Operate company vehicles.
• Supply Chain Management
• Receive supply orders from vendors, check them in, update trackers, shelve them, and distribute them to project managers as requested.
• Report supply discrepancies to Operations Leadership in a timely manner to pursue necessary change orders.
• Conduct regular supply counts through auditory practice.
• Proactively manage the efficient storage of supplies and equipment.
• Update inventories of supplies and equipment.

Requirements

What You Bring

• You bring hands-on experience in facilities, logistics, vendor management, and supply chain operations, along with a strong commitment to execution, customer service, and careful handling of sensitive materials. You are organized, collaborative, and comfortable managing varied responsibilities in a dynamic, deadline-oriented environment.

Qualifications

• 5+ years’ experience with vendor management.
• 5+ years’ experience working with supply chain management.
• 5+ years’ experience managing multiple warehouse facilities, collection relocation, heavy machinery, and environmental controls.
• Ability to lift and shift up to 50 lbs., and to maneuver within stacks and workspaces required.
• Licensed on heavy machinery, with CDL or desire to obtain one preferable.
• Demonstrated verbal and written communications skills.
• Strong commitment to execution excellence and follow-through and demonstrated exceptional attention to detail while juggling varied responsibilities.
• Must demonstrate the highest level of integrity and professionalism to work with sensitive information and materials.
• Comfortable working collaboratively with cross-functional teams, internally and with clients.
• Comfortable engaging with academic and executive colleagues
• Ability to excel in a deadline-oriented, dynamic, fluid environment that values customer service, creative problem solving, ownership, and collaborative teamwork.
• Experienced with Windows and Mac computer platforms.
• Core Competencies
• Company Orientation
• Client Orientation
• Listening
• Planning and Organizing
• Results-Oriented
• Problem Analysis
• Written Expression
• Attention to Detail
• Task Completion
• Space Forecasting
• Supply Tracking and Organization
• Cost Estimating for all Logistics and Facility Operations
• Multi-Workflow Project Management
• Diplomatic, Clear, and Concise Verbal and Written Communication
• Deadline Compliance and Time Management
• Smartsheet and Excel Proficiency
• Managing an Unconventional Work Schedule
• Risk Assessment and Management