Utility Research Coordinator

ABOUT CIVILGRID

CivilGrid is the trusted civil design platform powering affordable infrastructure renewal and growth. We give utilities, civil engineers, and municipalities a single, collaborative source of truth for what's underground so teams can plan, design, and build faster, smarter, and safer.

Our platform consolidates utility records, geotechnical and environmental data, paving moratoriums, and jurisdictional requirements directly from 3,000+ utilities, agencies, and municipalities with full chain-of-custody documentation. Teams at PG&E, Mark Thomas, and dozens of leading engineering firms use CivilGrid to cut research time by up to 88%, reduce project costs, prevent dig-ins, and accelerate delivery on the projects that keep communities running.

We're a venture-backed Series A startup tackling a $4.7T US infrastructure market that has been underserved by software for decades. Founded by industry insiders, each with 10+ years in utilities and civil engineering, we move fast, ship work that matters, and stay close to the customers and field teams we build for.

WHY THIS ROLE

Every record on the CivilGrid platform starts with someone tracking it down. Utility Research Coordinators find out who owns what's underground, work directly with utilities, cities, and agencies to get those records, and keep the chain of custody intact so engineers can trust what they see on the map. As we expand coverage across more than 3,000 sources, this team is how that coverage grows, and it's a hands-on way into the utility, GIS, and civil infrastructure world.

This is a hybrid role based in our Fort Mill, SC office with 2 days a week onsite. Candidates must be in or willing to relocate to the Charlotte metro area to be considered. CivilGrid does not offer relocation assistance for this role.

WHAT YOU'LL DO

• Own utility and municipal records requests end to end: identify the right owner, make contact, and secure the records our customers' projects depend on.
• Research utility operations, public works assets, and asset management plans to pin down who owns what in a project area.
• Build working relationships with public works offices and utility asset owners by email and phone, and keep requests moving until they're fulfilled.
• Review maps, as-built drawings, and engineering plans at a working level to confirm records are complete and relevant before they reach the platform.
• Document every request in our internal tools so status, history, and chain of custody are clear to anyone who picks it up.
• Keep Customer Success, Sales, and other internal stakeholders up to date on request progress and digitization.
• As CivilGrid scales, help refine the playbooks, SOPs, and tools the team uses to research faster and with fewer handoffs.
• Occasional travel for team off-sites and client visits.

WHAT YOU'LL BRING

• 0–2 years of relevant experience; recent graduates are encouraged to apply!
• Bachelor's degree, completed by your start date.
• Excellent written and verbal communication, and comfort spending a large part of your day working with outside organizations by phone and email.
• Detail-oriented and self-motivated, with the ability to manage your own work independently on remote days.
• A bias to action and real care about getting things right for the engineers who rely on your research.
• BONUS POINTS
• Experience with Geographic Information Systems (GIS).
• Experience reading utility maps, as-built drawings, or engineering plans.
• Experience working with utilities or government agencies.
• Experience researching and working with open source data.
• HOW WE WORK
• We're a small, but rapidly growing team that ships. Expect direct feedback, real ownership from day one, and proximity to customers — huge utilities, public agencies, and engineering firms whose work depends on what we build. We default to in-person collaboration where it matters and remote-friendly flexibility otherwise. We hire people who care deeply about their craft and the communities our customers serve.

In addition to base and equity, we offer:

• Company-funded medical, dental, and vision insurance — including plans for all 3 at no cost to the employee
• FSA (health and dependent care)
• Unlimited PTO and a culture that expects you to actually use it

401(k) plan

• Flexible, remote-friendly work environment
• A high-trust team, real ownership, and the chance to do the most meaningful work of your career
• EQUAL EMPLOYMENT OPPORTUNITY

Employment decisions at CivilGrid are based on business needs, job requirements, and individual qualifications. If you require a reasonable accommodation to participate in the application or interview process, please contact us — we're happy to help.