Patient Accounts Representative

Patient Accounts Representative | H2 Health

Location: 484 Riverside Ave, Jacksonville, FL 32202

At H2 Health, we understand that patient care goes beyond the clinic floor. Behind every successful therapy session is a dedicated administrative team ensuring every financial detail is handled with care and precision. As a Patient Accounts Representative, you’ll be a key player in supporting our mission to deliver seamless, patient-centered care.

Your Role:

As a Patient Accounts Representative, you’ll manage critical billing and reimbursement functions, serving as a vital link between patients, providers, and payers.

• Review and process claims for accuracy and completeness before submission
• Making collections calls and processing payment within the EMR
• Monitor accounts receivable, follow up on unpaid claims, and resolve denials
• Communicate with patients regarding their accounts, balances, and insurance benefits
• Work closely with clinical and administrative teams to ensure accurate documentation and billing compliance
• Maintain patient account records with integrity, confidentiality, and attention to detail

Requirements

• High school diploma or equivalent; coursework in healthcare billing or finance preferred
• At least 1 year of experience in medical billing, collections, or patient accounts
• Strong understanding of insurance claims, EOBs, and reimbursement procedures
• Familiarity with EMR/EHR systems and office software
• Excellent communication, organization, and problem-solving skills
• Ability to handle sensitive financial and medical information with discretion
• Join our dynamic team and make a meaningful impact in the healthcare field!