Customer Service Representative

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Overview:

Established in 1993, SPG Transportation has developed a reputation as an expert in insurance products & related services to the transportation industry & currently insure more than 4000 moving & storage agents, van lines & contract drivers across the nation. Specialty Program Group, LLC is part of HUB International Limited (“HUB”).

When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 15,000 professionals in 500 offices across North America.

Primary Duties

Lead the phone team by answering the main line incoming calls, on the 1st ring when possible.

Complete and/or update all daily activities/tasks assigned on a daily basis.

Complete special administrative and office projects as needed.

Opening, date stamp and scan mail and incoming checks to the appropriate folder. Once checks have been stamped you are responsible to personally give to appropriate PHP accountant for processing.

Prepare all outgoing mail including overnights and priority mail.

Keep track of incoming Fed Ex, UPS deliveries and scan and distribute accordingly as instructed in reception procedures.

Monitor inventory and the ordering of office supplies, kitchen supplies, toiletries, and special printer supplies to ensure we do not run out.

Assist with coordinating and communicating with visitors, maintenance companies, building vendors and property manager per Managements request.

Assure at all times PHP is presented in the utmost professional manner to insurers, managing general agents, customers, vendors and the community.

Maintain confidentiality regarding any employee, customer or agency information.

To learn PHP procedures and to adhere to those at all times.

Job Requirements:

Knowledgeable in Microsoft office products  (Outlook, Word, Excel, PowerPoint)

Must be able to have good judgement to make informative decisions when considering handling escalated and urgent matters, etc.

• Strong oral & written communication skills
• Adhere to employee manual including confidentiality requirements
• Comply with Carrier partner(s) service practices & procedures
• Provide additional support to Department Manager on special tasks/projects as needed
• To process all Urgent tasks within two hours of receipt, by the end of business at the very least
• To Treat all employee's with respect and courtesy in all business and personal matters
• Desired Schedule:    Monday – Friday; 7am – 4pm

Disclosure required under applicable state or municipality regulations: The expected salary range for this position is $22.50 - $24.50 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.

HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
• The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.