Information Management Analyst

Who We Are

Exelon is helping build a more affordable, reliable energy future for the communities we serve. We're looking for people who are ready to make a difference and work together to deliver the energy our customers count on every day.

As a Fortune 200 company and one of the nation's largest utility companies, we have more than 20,000 colleagues who serve nearly 11 million customers through six fully regulated utilities - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

Exelon is built by people who put safety first, work together to solve problems and show up every day for our customers and communities. We believe strong teams are built on trust, respect and a shared commitment to high-performance culture. And our commitment to employees includes creating an environment where people can grow, develop new skills and build thriving careers.

We know this work isn't easy. That's why we offer competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. No matter your role, you will be part of a team that is committed to making a difference, improving how we work and delivering for the people who depend on us.

Are you on for the challenge?

Primary Purpose

PRIMARY PURPOSE OF POSITION

This job is responsible for preparing functional specifications and analyses to support client requests. This position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

Prepares functional specifications to support client requests. Provides ad hoc reporting services as necessary. (30%)

Provides user application training. Provides day to day client support in understanding business processes. Controls and prioritizes changes to their applications via economic analyses, feasibility studies and negotiation. (20%)

Develops proposals and analyzes vendor packages to assess their suitability for the functional needs of their line of business. Assists end-users in the development of business plans and provides input for user-department budgets. (20%)

Recommends application enhancements and changes that solve business problems, and performs business analyses to support operational efficiency and improvements. Provides information management services to ensure data integrity. (30%)

Job Scope

JOB SCOPE

Works under general supervision. Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers only the most complex issues to higher levels.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree and 2-4 years of job-related work experience in functional area, or in lieu of a Bachelor's degree, 3-6 years of related work experience in functional area.
• Demonstrated ability to communicate effectively.
• Demonstrated ability to manage multiple tasks through effective planning, scheduling and coordination.
• Ability to perform business analyses to support operational improvements.
• Demonstrated working knowledge in use of PC, Business Objects, Oracle and mainframe tools
• Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Preferred Qualifications

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Experience designing, developing, maintaining, and managing databases.
• Working knowledge of OneMDS and AS8 applications, including system administration and support functions.
• Proven ability to manage multiple priorities simultaneously through effective planning, organization, scheduling, and coordination.
• Strong analytical and problem-solving skills with experience troubleshooting and resolving application, system, and data-related issues.
• Demonstrated ability to provide excellent customer support, including handling user inquiries, issue resolution, and escalation management.
• Experience working in the utility industry, with an understanding of utility operations, asset management, or related business processes.
• Strong verbal and written communication skills, with the ability to collaborate effectively across technical and business teams.

Responsibilities

• PRIMARY DUTIES AND ACCOUNTABILITIES
• Prepares functional specifications to support client requests. Provides ad hoc reporting services as necessary. (30%)
• Provides user application training. Provides day to day client support in understanding business processes. Controls and prioritizes changes to their applications via economic analyses, feasibility studies and negotiation. (20%)
• Develops proposals and analyzes vendor packages to assess their suitability for the functional needs of their line of business. Assists end-users in the development of business plans and provides input for user-department budgets. (20%)
• Recommends application enhancements and changes that solve business problems, and performs business analyses to support operational efficiency and improvements. Provides information management services to ensure data integrity. (30%)

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor's degree and 2-4 years of job-related work experience in functional area, or in lieu of a Bachelor's degree, 3-6 years of related work experience in functional area.
• Demonstrated ability to communicate effectively.
• Demonstrated ability to manage multiple tasks through effective planning, scheduling and coordination.
• Ability to perform business analyses to support operational improvements.
• Demonstrated working knowledge in use of PC, Business Objects, Oracle and mainframe tools
• Availability to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.