Patient Access Representative I

This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account ( https://www.myworkday.com/archildrens/ )and search the "Find Jobs" report.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

Summary:

Bentonville Ortho Clinic

Hours may vary.

Additional Information:

Responsible for the first impression of Arkansas Children’s; Performs basic functions relative to scheduling and registration for outpatient clinics including complete and accurate demographic and insurance information.

Required Education:

No education requirements

Recommended Education:

High school diploma or GED or equivalent

Required Work Experience:

Entry Level - Experience not Required.

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Schedules all patient appointments and ensures referrals are obtained.

2. Meets or exceeds expected productivity and accuracy standards.

3. Greets and engages patients, families and visitors in order to provide a positive first impression.

4. Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.

5. Completes discharge scheduling and ensure follow up appointments and tests are scheduled.

6. Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.

7. Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.

8. Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.