Program Manager, WW Retail Fulfillment Operations BPR

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don’t just craft products - we build the kind of wonder that’s revolutionized entire industries.

It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.

Description

The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Program Manager to lead strategic initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.

The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.

This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. You'll also partner with senior leadership to define business process and capability roadmaps aligned to Apple's evolving retail strategy.

The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.

Responsibilities

• Lead cross-functional programs from concept through delivery
• Translate business needs into clear requirements and scalable technology solutions
• Partner with functional teams and IS&T to align business process and systems design
• Define and manage process and capability roadmaps
• Drive testing, rollout, training, and post-launch review
• Communicate status, risks, and decisions clearly to leadership
• Manage escalations, perform root cause analysis, and drive resolution
• Define KPIs and measure project and operational success

Minimum Qualifications

• Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)
• 6+ years of global supply chain management experience in complex industries
• Excellent communication and presentation skills with the ability to adapt to any audience level
• Self starter
• Experience defining and implementing KPIs for operational metrics
• Proficient in process mapping and other process analysis techniques
• Experience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategies
• Experience coordinating user acceptance testing, rollout, training, and post-launch support
• Proven track record managing global, complex projects including stakeholder engagement and risk management

Preferred Qualifications

• Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plus
• Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems
• Understanding of SAP, SAP Retail, or Warehouse Management Systems
• Ability to manage multiple concurrent programs across global teams
• PMP or equivalent project management certification
• Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus
• Proven self-starter who thrives in ambiguous environments — able to structure problems, set direction, and drive progress without a fully defined playbook
• Bachelor's degree required; MS (Industrial Engineering, Operations Research, or Technology) or MS / MBA in (Industrial Engineering, Operations Research, or Technology) or related field
• Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $149,100 and $224,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.