Case Manager - Trauma Recovery Center, Surgery

Summary

The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems.

Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

• Primary Responsibilities
• Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)
• Collaborate with clients and clinical staff to develop individualized service plans
• Monitor and update client needs and goals throughout the course of services
• Provide ongoing case management services to support client stability and recovery
• Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits
• Assist clients with applications (e.g., victim compensation, benefits, insurance)
• Coordinate care across multiple providers and systems
• Conduct proactive and assertive outreach to engage and retain clients in services
• Maintain regular contact with clients, including phone, in-person, and community-based interactions
• Support re-engagement of clients who have disengaged from services
• Advocate on behalf of clients within healthcare, legal, and social service systems
• Provide trauma-informed support and psychoeducation
• Assist clients in navigating complex systems and reducing barriers to care
• Participate in multidisciplinary team meetings and case conferences
• Collaborate closely with clinicians, medical providers, and external partners
• Communicate effectively with team members regarding client needs and progress
• Maintain accurate, timely, and complete documentation in accordance with program and funding requirements
• Track services provided, referrals, and client outcomes
• Support data collection, reporting, and quality improvement efforts
• Knowledge – Skills – Abilities
• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to engage diverse and high-need populations
• Strong problem solving and advocacy skills
• Ability to work both independently and as a part of a team
• Commitment to equity, inclusion, and trauma-informed care
• Combination of office-based and community-based work
• May include accompanying clients to appointments (e.g., court, medical visits)
• Requires flexibility to meet client needs, including occasional evening hours

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education:     Associate’s degree
• Minimum Required Experience:     2 years
• Preferred Education:  Bachelor’s degree in social work, psychology, public health, or a related field
• Preferred Experience:  Minimum of 1-2 years of experience in case management, social services, or a related field
• Bilingual/bicultural (e.g., Spanish/English)
• Experience working with trauma-affected populations strongly preferred
• Knowledge of community resources and public systems (e.g., housing, benefits, legal services)
• Experience working with survivors of violent crime
• Familiarity with trauma-informed care and culturally responsive practices
• Physical Requirements
• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Work Environment
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
• Sensory Acuity
• Ability to detect and translate speech or other communication required . May occasionally require the ability to distinguish colors and perceive relative distances between objects.
• Why MCW?
• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
• For a brief overview of our benefits see: Benefits Overview
• For a full list of positions see: MCW Careers
• At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website .
• MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination: The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.