Veterinary Teaching Hospital Assistant II

Position Title:

Veterinary Teaching Hospital Assistant II

Job Group:

Merit

Required Minimum Qualifications:

• Customer service or receptionist experience which totals two years. • Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties. • Data entry skills.

Job Description:

Summary of Duties and Responsibilities:

Are you passionate about animals and enjoy helping people? Join our team as a Small Animal Veterinary Teaching Hospital Assistant II! In this role, you'll be an important part of a busy veterinary hospital, helping clients, supporting veterinarians and students, and keeping daily operations running smoothly.

Schedule: Monday-Friday, 6:30 a.m. to 3:30 p.m. (some holiday shifts required)

Why Join Our Team?

Work in a veterinary teaching hospital dedicated to animal care.

Be part of a supportive and collaborative team.

Interact with clients, students, faculty, and staff every day.

Enjoy a fast-paced environment with a variety of responsibilities.

Make a difference in the lives of animals and their owners.

What You'll Do

• Greet clients and assist with check-in and appointment scheduling.
• Answer phones and respond to client questions.
• Coordinate patient visits and emergency appointments.
• Maintain and organize medical records.
• Assist with billing, payments, and client communications.
• Support doctors, students, and staff with administrative needs.
• Help keep the reception area organized and welcoming.
• Our ideal candidate is friendly, organized, and enjoys working with both people and animals. They are comfortable managing multiple priorities in a busy hospital environment, communicate effectively with a wide variety of clients and colleagues, and take pride in providing excellent service. They are detail-oriented, eager to learn, and enjoy being part of a team that supports outstanding patient care and veterinary education.

Preferred Qualifications:

• Prior receptionist experience within a large or small animal clinic.
• Customer service experience in high-volume or fast-paced environments.
• Experience with payment processing, invoicing and/or bookkeeping.
• Familiarity with scheduling systems or client management software.
• Associate's degree or coursework in veterinary technology, animal science, or related field.
• Department/Program & College Description: The Lloyd Veterinary Medical Center at Iowa State University is a premier veterinary teaching hospital providing expert specialty, emergency, and routine care for small and large animals while supporting veterinary education, research, and outreach
• Department Unit/Website: Home - Lloyd Veterinary Medical Center
• Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
• Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:
• Resume/Curriculum Vitae
• Letter of Application/Cover Letter
• If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.
• Appointment Type: Temporary (Fixed Term)
• Proposed End Date or Length of Term: March 1, 2027

Number of Months Employed Per Year:

Time Type:

Part time

Pay Grade:

08

Original Posting Date:

August 17, 2026

Posting Close Date:

October 21, 2026

Job Requisition Number:

R19780

Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.