Reconciliation Product Manager

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

What are we looking for?

SoftPro is seeking an experienced Product Manager to lead the strategy, design, and delivery of a cloud-native SaaS Bank Reconciliation Platform. This role will be responsible for defining and executing the product vision for a modern reconciliation solution that automates the matching, validation, exception management, and reporting of financial transactions across multiple banking partners, payment networks, and accounting systems.

The position can be in our Raleigh, NC office (hybrid), or fully remote.  If remote, you must be able to work East coast hours and  be willing to travel to our Raleigh NC headquarters up to 5 times per year for defined events.

What will I do as a Product Manager at SoftPro?

Product Strategy & Vision

Define and communicate the product vision, strategy, roadmap, and success metrics.

Develop a multi-year product roadmap aligned with business objectives and market demands.

Identify market opportunities through customer research, industry analysis, and competitive intelligence.

Serve as the primary voice of the customer throughout the product lifecycle.

Product Discovery

Conduct customer interviews and workflow analysis with finance, treasury, accounting, and operations teams.

• Identify pain points in reconciliation processes including: Bank account reconciliation
• ACH transaction reconciliation
• Wire transfer reconciliation
• Trust account reconciliation
• Payment exception management
• General ledger balancing

Translate customer needs into validated product requirements.

Product Delivery

Create and maintain product backlogs, epics, user stories, and acceptance criteria.

Prioritize features based on customer value, regulatory requirements, business impact, and technical feasibility.

Partner closely with engineering teams using Agile methodologies.

Participate in sprint planning, backlog grooming, and release planning activities.

Banking & Financial Integrations

Drive the product strategy for: Open Banking integrations

Bank APIs

ACH networks

• Wire transfer networks
• ERP and accounting platforms
• Payment processors

Define onboarding experiences for new financial institutions and customers.

• Compliance & Risk
• Partner with Compliance and Security teams to ensure adherence to: NACHA requirements
• PCI-DSS standards

SOC 2 controls

Bank security requirements

Audit and reporting requirements

Establish governance requirements for financial data management.

• Analytics & Reporting
• Define KPI frameworks and dashboards for: Auto-match rates
• Exception volumes
• Reconciliation completion times
• Outstanding variances
• Customer adoption

Revenue growth

Drive reporting and insights features that improve operational efficiency.

What will I need to be successful as a Product Manager at SoftPro?

Required Qualifications

Bachelor's degree in Business, Finance, Accounting, Computer Science, Information Systems, or related field.

5+ years of Product Management experience.

3+ years managing SaaS products.

Experience with financial technology (FinTech), banking, payments, treasury, or accounting platforms.

Demonstrated success leading software products from concept through deployment.

Strong understanding of Agile product development practices.

Excellent communication and stakeholder management skills.

Ability to translate complex business processes into scalable software solutions.

Preferred Qualifications

• Experience with: Bank reconciliations
• Treasury Management Systems
• ERP integrations
• ACH and Wire processing
• General ledger accounting
• Financial reporting platforms
• Familiarity with AI-assisted matching and exception management solutions.
• Success Metrics (First 12 Months)
• Deliver MVP reconciliation platform on schedule.
• Achieve targeted automated matching percentage.
• Reduce manual reconciliation effort by defined customer benchmarks.
• Increase customer adoption and retention metrics.
• Successfully onboard initial banking integrations.
• Deliver audit-ready reporting capabilities.
• Maintain high customer satisfaction scores.
• Desired Leadership Characteristics
• Customer obsessed
• Data-driven decision maker
• Strong collaborator
• Strategic thinker with hands-on execution capability
• Comfortable navigating ambiguity in a startup-style SaaS environment
• Skilled at influencing without authority
• Passion for modernizing financial operations through automation
• Why You’ll Love Working Here
• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.
• Ready to Make an Impact?
• Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!