Regional Marketplace Manager-Western Region

About ABC:

ABC Legal Services is proud to be the national leader in filing service of legal documents. We are growing and are looking for talented new team members to support our growth and solve exciting challenges! We are a team of 1100+ with offices in New York, Los Angeles, Dallas, Tampa, Chicago, Washington DC, and more. Seattle is our home and headquarters.

We've been successful in this unique business for over 40 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

You own our major Western markets end-to-end, spanning California, Arizona, Washington, Colorado, Utah, Nevada, and Oregon. That means identifying problematic areas in the market before a scorecard tells you, knowing where supply and demand are out of balance, carrying the relationships with our highest-volume servers yourself, and being accountable for the region hitting its KPIs. This role is well suited to someone who has previously worked in a market that was underperforming and knows how to turn it around.

You bring a data background: someone who doesn’t wait for a report but goes and collects the data themselves, then pairs it with on-the-ground judgment to decide what to do next.

This role sits at the intersection of strategy and execution. You’ll collaborate with centralized Process Server Network teams and with project managers to implement changes on the ground. You drive real change in your market and feed learnings back so what works in the West can scale across the network. You’ll also work closely with Compliance when improvements touch evidence chain or court delivery, and with Support & Experience teams on network-facing communications and support tooling.

This is a builder role. You’ll be writing the playbook and executing it in real time.

This position is remote, but you must be located in California, Arizona, Washington, Colorado, Utah, Nevada, or Oregon.

What You’ll Own

Supply and demand balance across Western regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity across CA, AZ, WA, CO, UT, NV, and OR

• Identifying problematic areas in the market: spotting where performance is slipping and diagnosing the root cause before it shows up on a scorecard
• Relationships with the region’s highest-volume servers as the face of ABC Legal in-market, not a name on an email
• Root cause analysis when something’s off, to clearly define the problem and provide recommended next steps, not just a flag

Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption). You’re the point of contact translating what’s happening on the ground into real-time guidance for the network and for leadership

Execution of marketplace pilots, including running tests in market, tracking what’s actually happening on the ground, and reporting back with speed and honesty, working closely with project managers to scope and track this work

• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
• Regional SLO attainment by tier, coverage gap closure, and market health reporting
• Direct management of W2 employees on your team, including approving time cards and completing performance reviews
• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

What We’re Looking For

• You’ve owned a local market for a gig, delivery, or field service business, ideally one that was underperforming when you took it on. What matters most is that you’ve actually balanced supply and demand by combining in-market observations with data you collected yourself, coached someone to higher performance in a frontline or contract role, managed W2 employees through the formal parts of the job (time cards, performance reviews), and are willing to experiment, iterate, and quickly scale the best learnings.

Qualifications:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment, including experience working in a market that was underperforming
• A data background: someone who collects the data themselves rather than waiting for a report, combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
• Experience managing W2 employees, including approving time cards and completing performance reviews
• Comfort working with project managers to scope and execute in-market initiatives
• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
• Desire to be on the ground in the market; this is not a remote strategy seat
• Ability to distill what you’re seeing in-market into crisp, actionable feedback that a strategy team can actually use to iterate
• Can communicate market health clearly enough that leadership doesn’t have to chase you for it; written updates, not just verbal color, when it matters

Preferred Qualifications:

• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
• Experience building in ambiguous environments where the playbook didn’t exist yet
• Has managed someone in a contract or hourly role and understands how that coaching differs
• We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance
• Pay: $70,000–$85,000, (depending on experience)
• Schedule: Full-time, Monday–Friday
• Travel: ~20%
• This position is remote, but you must be located in California, Arizona, Washington, Colorado, Utah, Nevada, or Oregon.