Part-Time Circulation Assistant

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Washington College of Law

Time Type:

Part time

Job Type:

Regular

FLSA Status:

Non-Exempt

Work Modality:

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Circulation Assistant works on a team consisting of other Circulation Assistants, many of whom are current students, Circulation Managers, and the Assistant Law Librarian to provide outstanding customer service at the Circulation Desk of a busy Law Library that primarily serves students, faculty, and staff of the Washington College of Law, but also serves alumni, members of the bar, and the public.

The Circulation Assistant will also be tasked with assignments away from the desk to support access to the library’s resources, study spaces, and services.

Essential Functions:

1.) Access Services Operations and Patron Experience

Provides direct desk coverage, including opening and closing responsibilities as assigned, during the week and weekends in the morning, afternoon, or evening.

Performs and resolves circulation, patron-account, room-use, equipment, course reserve, and collection-access transactions.

Provides directional and informational assistance, basic research triage, and referrals to librarians and other law school offices.

Responds to routine incidents, and contacts appropriate personnel when a matter exceeds delegated authority.

Applies library policies consistently, resolves routine exceptions, addresses service concerns, and communicates recurring patron needs or operational problems to a Circulation Manager or the Access Services Librarian.

2.) Collections, Spaces, Equipment, and Facilities

Following stated procedures and checklists, monitors study rooms, reservation compliance, public service areas, library equipment, displays, signage, and furniture to support a safe, accessible, and effective learning environment.

Per provided instructions, checks and documents routine facilities, technology, accessibility, safety, security, and building-access concerns and promptly reports matters requiring additional assistance.

Per provided instructions, performs and shelf-reading, inventory, shifting, collection relocation, and related stacks-maintenance projects.

Per provided instructions, performs patron counts.

Identifies, helps resolve, and reports problems involving item records, labels, signage, physical condition, availability, lost or damaged materials, and collection organization.

Assists in maintaining departmental supplies and service equipment.

3.) Marketing, Outreach, and Social Media

Observes patron behavior and makes suggestions to assist the Circulation Managers to develop accurate, accessible, audience-appropriate content for library social media, webpages, digital signage, newsletters, email communications, and printed promotional materials.

Assists with promoting library resources, services, collections, spaces, programs, events, course reserves, interlibrary loan, study aids, and other student-support initiatives.

Participates in orientations, tours, tabling, welcome programs, student organization events, and other outreach, as assigned.

4.) Other Related Duties as Assigned

Complete other related duties as assigned.

Other related duties will be similar in scope and function to other duties and are intended to further the mission of the department.

Position Type/Expected Hours of Work:

Part-time.

27 hours per week.

Required Education and Experience:

Bachelor's degree or equivalent.

1 - 3 years of relevant experience.

Preferred Education and Experience:

Juris Doctor or equivalent.

2 - 4 years of relevant experience.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.