Learning and Development Specialist-University Counselor Trainer

Employee Learning and Development is currently seeking a Learning and Development Specialist for University Counselor New Hire Training , who will lead group presentations and facilitate training content creation and evaluation, ensuring the consistency and accuracy of information presented.

Responsibilities :

• Communicates and delivers training content to new hires and advanced trainees as scheduled.
• Provides advanced skills and technical processes training as well as counseling strategy, program knowledge, policy/procedure, compliance, customer service and conversation skills training to enhance manager and employee performance.
• Identifies/incorporates best practices and lessons learned into program plans.
• Identifies advanced training skills needs and acts to fulfill the need.
• Develops learning activities, audio-visual materials, instructor guides, and lesson plans for the classroom.
• Reviews evaluations of training courses, objectives, and accomplishments. Assesses effectiveness of training as measured against business performance.
• Works closely with multiple departments to ensure consistency and timely implementation of updates as necessary.
• Regularly attends interdepartmental meetings and represents the Employee Learning and Development department.
• Compiles, creates, validates and communicates all information in the subject area via Operations Updates and electronic communication.
• Monitors trainees while in the training environment.  Works with direct supervisor for any disciplinary action.

Qualifications:

• Bachelor’s degree from a regionally accredited institution.
• At least 1 year work experience as a GCE University Counselor or similar title.
• 2-3 years’ combined work experience in University Counseling and Student Services is strongly preferred.
• Previous experience in creating and delivering training preferred.
• An equivalent combination of education and relevant work experience and education may be substituted upon supervisor’s approval.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
• Starting salary is $59,000 per year