Collections Specialist (West Coast or Mountain Time Zones)

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs.

At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.

POSITION SUMMARY

This

Collections Specialist will perform a variety of financial and non-financial tasks to help ensure the company’s revenue

. The team member is responsible for assisting in managing outstanding company receivables and providing stellar customer service through all communications from submission of invoices through collection of payment.

The collections specialist is also responsible for reporting updates to management on customer account status

& outstanding issues.

LOCATION

Remote; **Candidates

MUST reside in the Pacific or Mountain Time Zone and be available to work Monday through Friday, 8:00 AM – 5:00 PM, in their respective time zone (PST/PDT or MST/MDT). We will not consider candidates in the Central or East Coast time zones at this time.**

RESPONSIBILITIES

• Responsible for participating in all processes associated with the collection of accounts receivable and maintaining an effective and cooperative working relationship with customers and our sales team.
• Correspond by email and phone in a fast-paced, goal-oriented atmosphere on all invoice short payments, billing errors, and collection issues.
• Prepare collection issues, calling past-due accounts daily and documenting results weekly in a spreadsheet.
• Respond to calls from customers and provide requested information.
• Support billing, month-end tasks, yearly audit requests, and the sales team when needed.
• Conduct research using D365 and Salesforce; review and analyze invoices.
• Send email communications with invoices and statements, followed by prompt phone call follow-ups.
• Manage a high volume of approximately 90 customers per week, ensuring timely follow-up.
• Contact each customer within one day of sending communications to ensure receipt and address any issues.
• Handle scenarios such as non-responses, wrong contacts, internal delays, or pending actions with their teams.
• Maintain persistence and ensure customers know you're committed to resolving issues.
• Be proactive and confident in making phone calls.
• Investigate and understand the underlying reasons for payment delays or issues.

REQUIREMENTS

• MUST HAVE
• Minimum of 2 years of experience in B2B collections, accounts receivable, or a related field, with a solid understanding of billing and collection processes.
• Candidates must reside in the Pacific or Mountain Time Zone and be available to work Monday through Friday, 8:00 AM – 5:00 PM, within their respective time zone (PST/PDT or MST/MDT).
• Ability to review and analyze financial data to identify discrepancies and collection opportunities.
• Demonstrated experience handling a large portfolio of accounts, with a consistent record of reducing aged receivables.
• Ability to identify
• , address, and resolve issues related to billing, payments, and customer queries promptly.
• Proficiency in Excel, including experience with spreadsheets for tracking and documenting collection activities.
• Meticulous attention to detail in managing multiple customer accounts and ensuring accurate financial reporting.
• Flexibility to shift focus quickly based on changing priorities or urgent collection issues.
• NICE TO HAVE
• Understanding audit requirements and experience supporting audit requests related to accounts receivable.
• Familiarity with remote communication and collaboration tools, such as Microsoft Teams.
• Proven experience handling difficult conversations and negotiating payment terms with customers.
• Possession of relevant certifications such as the Credit Business Associate (CBA) or Certified Credit and Collection Professional (CCCP) credential.
• Experience with enterprise resource planning (ERP) systems in addition to D365, enhancing adaptability to other platforms.
• Experience using accounting software such as Microsoft Dynamics 365 (D365) and Salesforce for collections and invoicing tasks.
• Employee Benefits
• At Premier Truck Rental (PTR), we invest in our people by offering competitive benefits, wellness programs, and growth opportunities designed to support you both professionally and personally.
• Wellness & Fitness
• Take advantage of our on-site CrossFit-style gym, featuring a full-time personal trainer dedicated to helping you reach your fitness goals. Whether you're interested in group classes, virtual personal training, personalized workout plans, or nutrition coaching, we’ve got you covered.
• Exclusive Employee Perks
• Enjoy a variety of additional benefits designed to make life a little easier and more enjoyable:
• PTR Swag & Uniform/Boot Allowance
• On-site Micro-Markets stocked with snacks and essentials
• Discounts on phone plans, supplier vehicles, mobile detailing, tools, and equipment
• Additional partner and vendor discounts
• Performance Incentives (Commissions, Bonuses & Profit Sharing)
• At PTR, we believe in rewarding success. Certain roles offer commission structures, bonuses, or profit-sharing opportunities based on performance. Incentive eligibility varies by position, so be sure to ask your recruiter about the compensation opportunities available for your role.
• Comprehensive Benefits — Starting Day One
• ✔ Premium healthcare coverage (medical, dental, vision, mental health & virtual healthcare)
• ✔ 401(k) matching and long-term financial planning support
• ✔ Paid time off so you can recharge
• ✔ Life, accidental death, and disability coverage
• ✔ Ongoing learning and development opportunities
• Training, Growth & Recognition
• We partner with the Predictive Index behavioral assessment tool, which helps identify natural behavioral drives such as dominance, extraversion, patience, and formality. This tool supports hiring decisions, team development, and employee engagement throughout the entire employee lifecycle.
• Culture & Connection — More Than Just a Job
• At PTR, we don’t just build relationships with our customers—we build them with each other. Our tech-forward, highly collaborative culture is rooted in our core values.
• Connect and engage through: ✔ PTR Field Days & Team Events
• ✔ The Extra Mile Recognition Program
• ✔ PTR Text Alerts & Open Communication
• Employment Classification
• Premier Truck Rental hires full-time, part-time, contractor, and intern positions, depending on business needs.
• Benefits eligibility varies by employment classification. Contractors, interns, and part-time employees are not eligible for the full-time employee benefits package.
• Equal Opportunity Employer
• Premier Truck Rental is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law