Commercial Business Analyst

About the Role

ZT Systems is seeking a Commercial Business Analyst to serve as the central coordinator and commercial owner of customer agreements throughout the customer lifecycle. This role sits at the intersection of Sales, Finance, Legal, Engineering, Operations, Supply Chain, Manufacturing, Procurement, and Program Management to ensure customer commitments remain aligned with business objectives, contractual obligations, and operational execution capabilities.

The ideal candidate will combine strong commercial acumen, analytical capabilities, contract management experience, and cross-functional leadership skills. This individual will drive customer onboarding, coordinate contract execution activities, track commercial commitments, and provide critical visibility into contractual risks, obligations, approvals, and operational impacts.

This role goes beyond contract administration. Successful candidates must understand the commercial, financial, engineering, supply chain, manufacturing, and operational implications of customer agreements and serve as a trusted business partner throughout the customer engagement lifecycle.

What You Will Do

• Serve as the primary commercial coordination resource and "one-stop shop" for customer onboarding, prototype requests, purchase orders, NRE tracking, certifications, and contract-related inquiries.
• Lead customer onboarding activities and coordinate the execution of commercial agreements, ensuring all contractual requirements are met before program launch and execution.
• Partner with Sales, Finance, Legal, Engineering, Procurement, Supply Chain, Manufacturing, Operations, and Program Management teams to align customer commitments with company capabilities and business objectives.
• Gather stakeholder input and coordinate commercial activities throughout the contract lifecycle, ensuring timely decision-making and issue resolution.
• Organize and prioritize commercial issues, decisions, approvals, and escalations while maintaining visibility across cross-functional teams.
• Track contractual obligations, commitments, deliverables, amendments, renewals, milestones, approvals, and action items to ensure compliance and execution.
• Maintain contract repositories, supporting documentation, and governance processes to ensure complete and accurate agreement records.
• Support internal controls, audit readiness, and SOX compliance requirements through disciplined contract administration and documentation practices.
• Analyze customer agreements to identify risks, opportunities, dependencies, and business impacts, providing recommendations to stakeholders.
• Develop and maintain reporting and dashboards related to contract status, obligations, customer commitments, NRE recovery, approvals, and commercial metrics.
• Promote consistent contract terms, negotiation strategies, approval workflows, governance standards, and process discipline across the organization.
• Collaborate with Legal and business stakeholders to support contract negotiations, amendments, and interpretation of commercial terms.
• Establish scalable processes and best practices that improve commercial governance, operational efficiency, and customer satisfaction.

What You Bring

• Bachelor's degree in Business Administration, Finance, Supply Chain, Operations, Engineering, Legal Studies, or a related field.
• 5+ years of experience in contract administration, commercial operations, business planning, customer programs, sales operations, supply chain management, or related disciplines within a technology, manufacturing, or engineering-focused environment.
• Strong understanding of commercial agreements, statements of work (SOWs), purchasing terms, manufacturing agreements, non-disclosure agreements, and customer onboarding processes.
• Demonstrated ability to interpret contractual obligations and translate them into actionable business requirements for cross-functional teams.
• Strong business acumen with an understanding of financial, operational, engineering, manufacturing, and supply chain considerations.
• Experience managing complex projects and coordinating activities across multiple stakeholders and departments.
• Exceptional organizational skills with the ability to prioritize competing demands and manage multiple customer programs simultaneously.
• Strong analytical and problem-solving skills with experience identifying risks, trade-offs, and practical business solutions.
• Excellent written, verbal, and presentation communication skills.
• Experience supporting SOX controls, contract governance processes, audit requirements, or compliance initiatives is preferred.
• Advanced proficiency with Microsoft Excel, Power BI, contract lifecycle management tools, and enterprise business systems such as SAP, Oracle, or Workday.
• Ability to operate independently in a fast-paced environment while influencing stakeholders at all organizational levels.

Preferred Qualifications

• Experience supporting large-scale technology, manufacturing, hardware, cloud infrastructure, data center, or OEM customer programs.
• MBA, PMP certification, Contract Management certification, or related professional credential.
• Experience with contract lifecycle management (CLM) tools and commercial governance frameworks.
• Background working with customer-facing commercial operations, business planning, sales operations, legal operations, or program management organizations.

About ZT Systems

At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.

Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future.