Implementation Manager

The Implementation Manager is the primary point of contact and strategic partner for school districts from the moment they sign with SchooLinks through successful, sustained platform adoption. You own the end-to-end implementation experience, translating district goals into actionable rollout plans, building trusted relationships with counselors, administrators, and CTE leaders, and ensuring all stakeholders get real value from the platform as quickly as possible.

This role combines project management, education/K12 consulting, and product subject-matter expertise. The ideal candidate understands how K-12 districts actually operate, can build structure in ambiguous situations, and has the communication range to work confidently with a superintendent and a school counselor in the same week.

Responsibilities

• Own the end-to-end implementation for a portfolio of districts; accountable for their platform onboarding, data ingestion, configuration of add-on modules, training, change management, communication, and continuous project management
• Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria
• Build phased implementation plans tailored to each district's purchased modules, grade levels served, and state compliance requirements (e.g., eCap, CCRI, CCMR, and other state CCR mandates)
• Lead training sessions with district champions training them to successfully use the platform - 20-25% travel, heavy during back to school season
• Maintain an implementation tracker for each district, logging project status, action items, decisions, and upcoming milestones using Gainsight and Salesforce
• Lead recurring check-in calls with district champions and executive sponsors, keeping projects on track and stakeholders aligned
• Proactively surface risks to launch timelines and escalate to the Director of Implementations as needed

Requirements

• 3+ years of experience in implementation, customer success, project management, or a client-facing role, preferably in K-12 EdTech or education services
• Proven ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations
• Exceptional written and verbal communication skills. Comfortable presenting to district leadership and writing clear, action-oriented follow-ups
• Highly organized and detail-oriented, with the ability to build consistent processes across a varied client portfolio