Account Manager, Medical Communications, Healthcare

Location:

Hybrid, minimum 3 days in London office

Key Responsibilities

• Medical Communications & Scientific Excellence: You will develop a strong understanding of your clients' science, therapy areas and medical objectives, helping to turn complex scientific information into clear, accurate and engaging communications for different audiences and channels.
• Develop a strong understanding of the science, data and wider landscape behind your accounts
• Work closely with medical writers and other specialists to develop high-quality scientific and medical content
• Contribute to the development of medical communications strategies, translating scientific and client objectives into effective programmes and activities
• Review materials critically for scientific accuracy, clarity, consistency and audience relevance
• Understand and work within relevant pharmaceutical industry regulations and compliance requirements
• Client Relationships & Consultancy: You will be a trusted day-to-day contact for your clients, building strong relationships and developing the confidence to provide thoughtful recommendations and solutions. You'll understand what clients are trying to achieve, anticipate what they need and help turn their objectives into effective medical communications programmes.
• Build strong, trusted relationships with day-to-day client contacts
• Lead client meetings, project updates and discussions with confidence
• Understand client objectives, priorities and challenges and translate these into clear briefs and actions
• Provide proactive recommendations and bring in senior strategic or scientific counsel when needed
• Manage expectations and address challenges constructively and professionally
• Programme & Project Leadership: You will take ownership of projects from brief through to delivery, bringing together the right people and ensuring programmes stay on track. You'll be the person who knows what's happening, what needs to happen next and where potential issues need to be addressed.
• Lead the day-to-day planning and delivery of medical communications projects across multiple accounts
• Develop clear briefs, timelines and project plans and coordinate multidisciplinary teams
• Manage competing priorities, identify risks early and proactively find solutions
• Build appropriate scientific, internal and client review into project timelines
• Ensure work is delivered on time, within scope, within budget and to a consistently high standard
• Team Leadership & Development: You will play an important role in creating a collaborative, supportive and high-performing team. You'll delegate effectively, help junior colleagues develop and contribute to an environment where people feel confident sharing ideas, asking questions and taking ownership.
• Delegate and coordinate work effectively across project teams
• Provide clear direction, constructive feedback and day-to-day support to junior colleagues
• Mentor and support colleagues in their professional development
• Work collaboratively with medical writers, creatives, digital specialists and colleagues across Madano and AVENIR GLOBAL
• Commercial & Account Management: You'll develop a strong understanding of the commercial side of account management, taking responsibility for project budgets, resources and scope while supporting the sustainable growth of your accounts.
• Develop, track and manage project budgets and resources
• Monitor scope, flag changes early and help maintain account profitability
• Support forecasting and resource planning across your accounts
• Understand the wider client organisation and identify opportunities where Madano can provide additional value
• Growth & New Business: While this role is primarily focused on excellent medical communications and client delivery, we want our Account Managers to be curious about the wider client business and excited by opportunities to grow. You'll contribute ideas, spot opportunities and support senior colleagues in developing existing and new client relationships.
• Identify opportunities to extend or develop existing client programmes
• Contribute ideas and medical communications expertise to proposals and pitches
• Support new business development and credentials activity
• Bring fresh thinking to how we solve existing and prospective client challenges

What you'll bring

• We're looking for someone with experience in healthcare or medical communications who is ready to take greater ownership of clients, projects and teams. Typically 3+ years' experience in healthcare or medical communications, including experience within a consultancy or agency environment.
• A strong interest in science, medicine and healthcare, with the ability to understand and communicate complex scientific information
• Experience developing and delivering medical communications programmes and content
• Strong client relationship and project management skills
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to scientific accuracy and quality
• Experience managing budgets, timelines and multiple priorities
• Confidence delegating work and supporting more junior colleagues
• Knowledge of relevant pharmaceutical industry regulations and compliance requirements
• A proactive, collaborative and solutions-focused approach
• Why join Madano?
• This is an opportunity to join a consultancy at an exciting stage of growth.
• You'll work alongside some of the brightest minds in healthcare communications, developing your medical communications expertise while taking increasing ownership of clients, programmes and teams.
• Join a top 10 UK healthcare communications consultancy with ambitious growth plans
• Work across varied therapy areas, scientific challenges and medical communications programmes
• Build trusted relationships with leading healthcare organisations
• Work closely with experienced medical writers and specialists in insights, analytics, digital, creative and communications
• Take increasing ownership of projects and client relationships as your experience grows
• Develop your strategic, scientific, commercial and leadership capabilities
• Accelerate your career in an environment that recognises initiative and ambition
• Be part of a collaborative, energetic and supportive team that genuinely enjoys working together
• For ambitious medical communicators looking to take the next step in their career, this is an opportunity to develop quickly, take real ownership and make your mark within a growing healthcare practice.
• Our Benefits
• As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes:
• 25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
• Enhanced employer pension contribution
• Private Medical insurance (for you and your family)
• Income Protection insurance
• Life Assurance at 4x your salary
• Financial support and advice
• Travel insurance (for you and your family)
• An annual wellness benefit of £150
• Four-week sabbatical after every 5 years’ service.
• Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.
• *Some benefits are contingent on successful completion of probation period.
• Equal Opportunities
• Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job.
• We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.
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