Case Manager - Women's Program

Release is seeking a dedicated and experienced Case Manager to join our Women's Program. This role is a critical component of our care model, serving as the primary liaison between clients, families, clinical teams, and referral partners throughout a client’s treatment journey.

The ideal candidate is a compassionate and detail-oriented professional who excels at providing structure, coordination, and empathetic support in a behavioral healthcare setting. This is an opportunity to make a significant impact in the lives of women navigating substance use and mental health recovery, while working within a collaborative and mission-driven organization.

Founded in 2017 by Zac Clark and Matthew Rinklin, Release Recovery is a leading provider of transitional living, outpatient treatment, and recovery support services for individuals experiencing substance use and mental health challenges. With programs in New York City, Westchester County, and Austin, we are committed to offering compassionate, structured, and evidence-based care that empowers individuals and families to heal and thrive.

Key Responsibilities

• Client Care & Case Management
• Provide consistent, individualized case management to clients throughout their treatment stay and transition to aftercare.
• Meet weekly with each client to assess progress, address challenges, and support adherence to Release Recovery’s structured tier system.
• Coordinate all aspects of client care, ensuring alignment with clinical treatment plans and program expectations.
• Family Communication & Support
• Conduct regular phone calls with family members to provide updates, support, and psychoeducation.
• Guide families in understanding the nature of substance use and mental health disorders, helping them establish and maintain healthy boundaries.
• Clinical & Referral Coordination
• Maintain open, timely communication with clinical teams, therapists, and external referents.
• Provide updates on client progress and collaborate on treatment planning and discharge strategies.
• Administrative & Team Collaboration
• Manage administrative responsibilities including bed tracking, contract timelines, and service extensions.
• Provide supervision and support to Recovery Associates involved in client care.
• Participate fully in weekly staff meetings, leadership meetings, and other organizational initiatives as needed.

Requirements

• Minimum of 2 years’ experience in the behavioral health, addiction treatment, or mental health field.
• Strong communication skills, both written and verbal, with the ability to navigate sensitive conversations with professionalism and empathy.
• Demonstrated ability to manage multiple responsibilities while maintaining a high standard of care.
• Comfortable working in a fast-paced, team-oriented environment.
• Preferred Credentials
• Licensed or credentialed professional (LMSW, CASAC, LCSW, LMHC, or equivalent) preferred.
• Familiarity with trauma-informed care, family systems, and recovery-oriented service models.