Global Strategic Account Director

Join an award-winning and talented organization that delivers world-class healthcare workforce solutions. Working within a vibrant and passionate team of recruitment and sales professionals, you will bring your energy and enthusiasm to help grow the firm by managing and growing national and regional key accounts in the staffing and SOW space.

About the role:

The Global Strategic Account Director is a key role with a P&L responsibility and a primary goal of growing and managing a portfolio of accounts, including but not limited to technical, engineering, life sciences, and non-IT categories. The role also oversees an account management team to give them direction and strategy on being successful on the accounts in your portfolio.

What will you be doing day to day?

Responsible for driving strategic growth, net new expansion, and penetration within existing accounts.

Lead, direct, and mentor the account management team on effective account strategy, farming techniques, and client relationship management.

P&L management; develop and execute strategic account plans to maximize revenue and profitability.

Actively expand footprint and farm existing accounts to unlock new business opportunities, SOW projects, and exclusive delivery rights.

Conduct regular onsite client visits and executive briefings to build strong executive relationships and ensure long-term partnerships.

Guide account managers in identifying client pain points and positioning customized workforce and SOW & Managed services solutions.

Monitor client scorecards, satisfaction levels, and key performance indicators to ensure operational excellence and high retention.

Establish standard operating procedures for account managers to ensure compliance with client policies and seamless service delivery.

Perform other duties and responsibilities as assigned.

Requirements

• Your experience: Bachelor’s degree or equivalent work experience/education.
• Experienced in contingent, permanent, SOW project deliverables, and time & material with direct/relationship-based clients.
• SME in one or multiple industries and domains such as Hi-Tech/AI, engineering, therapeutic/life sciences, nuclear, renewable energy, infrastructure, FinTech, robotics/physical AI, and defense tech.
• 10+ years of overall experience with a proven track record in the staffing industry.
• 5+ years of experience managing a team of recruiters, with client-facing experience and team leadership.
• Your skills: Leadership – Set and execute a clear vision, strategy, and/or goals.
• Growth and Development – Know or learn what is needed to deliver results and successfully compete.
• Must be tech-savvy and up-to-date with current technologies and recruitment trends.
• Persistence – Have a 'never give up' attitude towards roles that others were unable to fulfill.

About Cynet

Headquartered in the Washington, D.C. metro area, Cynet Systems is an award-winning and one of the fastest-growing workforce solutions companies that help our clients realize their talent potential through custom staffing & recruiting solutions. For more information, please visit our website, www.cynetsystems.com