Collection Specialist

North Haven Solutions specializes in independent dispute resolution within the insurance industry. We support the resolution of complex account issues with a focus on accuracy, professionalism, and timely follow-through. This is an opportunity to join a team that helps move challenging cases toward clear, compliant outcomes while maintaining a high standard of service for all parties involved.

In this role, you will play an important part in managing sensitive collections matters and helping drive successful resolutions across a complex caseload. The position is well suited to someone who brings sound judgment, strong organization, and a steady approach to working with multiple stakeholders in a regulated environment.

Responsibilities

• Manage complex collections cases and efficiently resolve outstanding account balances.
• Review account records and identify appropriate strategies for successful resolution.
• Communicate professionally with clients, providers, and other involved stakeholders.
• Maintain accurate case documentation while meeting regulatory and operational deadlines.

Requirements

• Required Qualifications
• Bachelor’s degree in business, finance, or a related field.
• 3+ years of experience in collections or accounts receivable.
• Experience maintaining accurate case documentation and managing complex caseloads while meeting strict deadlines.
• Experience with collections or accounts receivable platforms, including NetSuite, and strong Excel skills.
• Knowledge of collection regulations and dispute resolution procedures.
• Experience negotiating and resolving conflicts in a collections context.
• Experience working with clients, vendors, and providers in a collections setting.