Customer Account Manager

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!

Customer Account Manager

Creedmoor - North Carolina, USA | Onsite

About Ontic Creedmoor

Our 100,000 sq ft Creedmoor facility brings together a broad mix of electronic, avionic and electro-mechanical aerospace capabilities, alongside several businesses within the Ontic Group.

From flight-control actuators and cockpit instrumentation to fire-protection systems and data recorders, the teams at Creedmoor support a diverse portfolio of products that perform critical functions across civil and military aircraft.

It's a collaborative, fast-moving environment where engineering, manufacturing, quality and support teams work together to solve complex challenges. For people who like taking ownership, finding better ways to do things and seeing the impact of their work, there's plenty of opportunity to make a difference.

The opportunity

As a Customer Account Manager at Ontic, you'll be a key point of contact for our original equipment manufacturer (OEM) customers, managing relationships and helping ensure their requirements are met throughout the order and delivery process.

You'll take ownership of a portfolio of customer accounts, coordinating pricing, quotations, purchase orders and delivery commitments while working closely with internal teams to resolve challenges and keep customers informed. Your work will directly support customer satisfaction, sales performance and reliable delivery.

This is an opportunity for someone who enjoys building relationships, solving problems and bringing teams together to deliver results. You'll work across customer service, sales and operations activities, gaining visibility into the manufacturing processes and customer partnerships that help keep critical aircraft flying.

What you'll be doing

• Manage a portfolio of OEM customer relationships, serving as a key point of contact, maintaining customer satisfaction and supporting established sales plans.
• Coordinate customer pricing, requests for quotation and proposals with the Estimating team, ensuring accurate and timely responses that support business objectives.
• Manage incoming purchase orders, order revisions and customer requirements, maintaining accurate records and updates within customer relationship management systems.
• Coordinate sales order reviews, customer onboarding activities and account documentation to support efficient order processing and customer communication.
• Monitor order backlogs, work-in-progress reports, shipment schedules and delivery commitments, communicating updates and resolving issues with customers and internal stakeholders.
• Collaborate with cross-functional teams to prioritize customer requirements, address delivery challenges and support performance against financial, on-time delivery and turnaround-time targets.
• Review and coordinate responses to warranty requests, customer claims and other support inquiries while helping develop recovery plans for overdue orders and maintaining required inventory levels.

What you'll bring

• High school diploma or GED with at least 3 years of relevant work experience.
• At least 1 year of experience working in a cross-functional or matrixed organizational environment.
• Proficiency with Microsoft Office applications, including the ability to organize information, manage documentation and communicate effectively.
• Strong organizational and coordination skills, with the ability to manage multiple customer priorities, follow up on outstanding actions and meet deadlines.
• Effective written and verbal communication skills, with the ability to build productive relationships with customers and internal stakeholders.
• Ability to work collaboratively across teams, resolve customer issues and support timely order fulfillment and delivery.
• Desirable: Associate degree.
• Why Ontic?
• At Ontic, we're specialists in keeping critical aircraft flying. Our work supports civil and military aviation around the world, giving established aircraft products the long-term support they need to remain safe, reliable and available.
• But it's our people who make that possible. We're a growing, global team where you're trusted to take ownership, encouraged to challenge how things have always been done and supported to develop your career as our business grows.
• We believe in embracing the challenge - working together to solve complex problems and create opportunities for our customers, our business and each other.