Membership Services Specialist

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Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Membership Services Specialist

Job Summary:

Wisconsin Public Radio and PBS Wisconsin are seeking a Membership Services Specialist to join the team of dedicated individuals responsible for providing exemplary stewardship and service to the members and audiences of Wisconsin Public Radio and PBS Wisconsin.

This is a rewarding opportunity for someone who wants to use their creative problem-solving, organizational, and communication skills to foster philanthropic relationships and advance a vital public-service mission.

The Membership Services Specialist will report to the Membership Services Manager and is part of the Wisconsin Public Radio and PBS Wisconsin Membership team.

The Membership Services Specialist will collaborate on executing and developing practices and workflows in our Customer Relationship Management (CRM) database that will support an exciting future for public broadcasting in Wisconsin.

A day in the life of a Membership Service Specialist includes but is not limited to: direct phone communication with our donors and audience members, working with colleagues across the development team to reach fundraising goals, processing financial transactions, fulfilling thank you gift requests, and serving as the voice of our organizations.

This position is Ongoing/Renewable.

This is a full-time position that works core business hours, Monday–Friday, 8:30 a.m.–5:00 p.m. Occasional evening and weekend work may be required for on-air fundraising drives, held 5-6 weeks per year and other special events.

This position works at Vilas Communication Hall on the UW-Madison campus with the option of working partially remote in a hybrid schedule. Some work may be performed remotely, at an off-site, non-campus work location. During the initial three-month training period, on-site work is required. The final schedule can be discussed in the offer stage, but fully remote candidates will not be considered.

Remote work requires an approved flexible work arrangement (FWA). A FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time and occasionally lift and carry heavy supplies up to 30lbs. Supplies can include boxes of merchandise, print materials, and event furniture (tables, chairs, easels).

Key Job Responsibilities:

Serves as a point of contact to members and colleagues and assists with inquiries in accordance with established fundraising best practices, policies, and procedures, either on the phone or in person

• Engages in, or oversees training, answers questions, and serves as a resource to the unit
• Manages the fulfillment and distribution process for donors or customers
• Troubleshoots technical and collaborative functions to maximize the efficiency and efficacy of the unit
• Analyzes financial and/or inventory data, reports and records, identifies discrepancies, investigates, recommends, and implements basic solutions as needed
• Collaborates with colleagues to contribute to unit planning and strategy
• Processes financial transactions, following established policies and procedures to ensure accurate recording, reporting, and reconciliation

Department:

UWMSN, WPM, WPR Membership

The Wisconsin Public Radio and PBS Wisconsin Member Services Department is responsible for donor customer service, donation management, donor account maintenance, and fundraising through on-air member drives, mailing campaigns, email and online campaigns, door-to-door canvassing, and telemarketing. The department plays an integral role towards our financial sustainability, processing financial donations from various sources, in a secure and accurate manner, while advancing communication plans that ensure revenue retention and growth.

PBS Wisconsin and Wisconsin Public Radio are part of Wisconsin Public Media. The person in this position will be required to comply with the Wisconsin Public Media Code of Ethics: https://wpm.wisc.edu/policies/ , in addition to the UW-Madison code of ethics.

Required Qualifications:

Established work history in one-on-one customer relationship building

Experience working with Customer Relationship Management (CRM) type databases with a strong ability to interpret donor data and communicate insights effectively to fundraising and stewardship teams

Fluency in Excel and other Microsoft products

Ability to work independently, while still meeting hard deadlines

Preferred Qualifications:

• Experience working in accounting or accounts receivable
• A work history that involved running queries using tools such as SQL
• Experience working in Public Media or non-profit development
• Education: HS Diploma or equivalent is required.
• How to Apply: Click the "Apply" button to start the application process. Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.
• The following must be received for your application to be complete: 1) Resume
• 2) A cover letter describing how your experience relates to the listed required and preferred job qualifications.

We are eager to learn more about how your experience may align with this position. Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background. Please keep in mind your cover letter and/or resume should address your experience and how it relates to the position qualifications. The application reviews will be relying on written application materials to determine who may advance to the first round interviews.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.

Contact Information:

Mariah Stuckey, mariah.stuckey@wisc.edu , (608) 890-2272

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply.

For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website .

To request a disability or pregnancy-related accommodation  for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR)  in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .