Site Service Engineer

At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment can produce highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.

JOIN US as a Site Service Engineer, based at our customer site at Springfield, OH, and we can offer you an opportunity to work for a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy.

The successful candidate will be working at the customer site to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.

Role and responsibilities:

Responsible for the prompt identification and resolution of Winbro manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.

Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.

Maintain, service and commission of EDM machine tools along with associated automation equipment utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.

Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.

Contribute to customer satisfaction by executing preventive and reactive maintenance at the customer site along with timely response to service requests.

Provide technical support and service training both internally and externally whilst maintaining professional and technical knowledge.

Contribute to the continuous improvement effort and the support of multiple teams.

Accurate completion of written and PC based maintenance records.

Provide periodic reports to management including customer complaints, trends, and suggestions for improvement.

Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing and sales.

Requirements

• We are looking for a candidate with excellent all-round skills in electrical/electronic and mechanical maintenance disciplines.
• You will have a detailed working knowledge of PC based CNC equipment.
• We have a physical requirement including the ability to lift 50 lbs.
• You must possess a valid driver's license along with U.S. Citizenship or be an existing Green Card holder due to our customer facility access requirements.