Claims Representative Senior

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

Job Responsibility

• Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file. (35%)
• Evaluates monetary exposure of claim utilizing professional experience and investigative skills. (25%)
• Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results. (20%)
• Develops and maintains a proactive strategic plan of action for the life of the file. (10%)
• Maintains a working knowledge of general liability laws and statutes for multiple states. (10%)

• Job Qualifications
• • Excellent written and verbal communication skills
• • Strong organizational and detail-oriented skills and ability to prioritize
• • Ability to meet deadlines
• • Ability to handle confrontational situations in a mature and professional manner
• • Working knowledge of Microsoft Office applications

• Ability to work in a team environment.

Education/Experience

• Bachelor’s degree preferred. Three to five years’ experience required.
• Extensive insurance claims background with emphasis on auto liability bodily injury, premises liability or general liability.