layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Manager - Service Delivery (Westlake)
Westlake
Source: Goosehead careers · View original posting
- Employment
- full time
Employer job description
From Goosehead's posting. “We” and “our” refer to the employer.
Lead and coach frontline agents to consistently meet and exceed targets.
Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT).
Conduct structured coaching sessions that drive performance behaviors.
Deliver weekly 1:1s focused on development, growth, and resilience.
Promote urgency and ownership in a fast-paced environment.
Facilitate daily huddles, weekly scorecard reviews, and monthly performance deep-dives.
Escalate critical risks early and collaborate cross-functionally to resolve.
Maintain a respectful, inclusive, and feedback-rich team culture.
Own team-level transformation initiatives from design through execution.
Identify high-potential team members and guide stretch assignments.
Participate in peer coaching circles to improve leadership consistency.
Maintain and track individual development plans for all team members.
Lead issue resolution and support high-stakes escalations.
Reinforce cultural and behavioral standards through daily interactions.
Report coaching and team development outcomes to senior leadership.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted:
Listing check
- Employer posted
- · 1 day ago
- Status
- Listed as a current opening
- Apply goes to
- Workday, the employer's hiring system
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