Specialty Scheduler - Remote

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

About the opportunity:

Responsible for scheduling office visits, scheduling in-office/operating room procedures and providing pertinent  information to patients. Responsible for completing pre-certifications for in-office, imaging, prescription, and procedures.  Additional administrative duties associated with tracking the processing and receipt of biopsy specimens.

What you will do:

• Schedules all office visits, in-office procedures, and operating room procedures; including pre-operation appointments.
• Provides outside facility with authorization information.
• Assists surgical team, including but not limited to; reviewing paperwork and pre-procedure instructions with patient, ensuring required information is routed to pre-op department prior to surgery, and obtaining applicable historical information prior to consult.
• Communicates scheduling changes to appropriate team members.
• Calls patients to remind them of appointment time and location.
• Assist with scheduling and pre-certification duties for other practice disciplines and procedures as assigned.
• Maintains and schedules incoming referrals.
• Processes and documents insurance pre-certifications and coordination of benefits for all procedures/medications administration prior to scheduling.
• Updates patient registrations when appropriate.
• Obtains correct address information, telephone numbers and insurance information from the patient.
• Informs patient of out of pocket expenses they will be required to pay prior to scheduling procedures ensuring accurate documentation.
• Informs patient of account balances that must be paid prior to procedure.
• Collects required fees prior to procedure.
• Directs uninsured patients to the business office for information on payment requirements.
• Cross reference incoming biopsies specimens daily with a report from our EHR for accuracy.
• Ensure all biopsies ordered through our vendor were processed and received.
• Role models the principles of a Just Culture and Organizational Values.
• Must be HIPAA compliant.
• This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• 2 years administration or similar experience preferred.
• Previous medical office experience preferred.
• Knowledge of medical terminology, HIPAA compliance and OSHA rules and regulations preferred.

Education:

N/A License(s) and

Certification(s):

N/A