Scheduling Product Manager

How you'll help us Keep Climbing (overview & key responsibilities)

Now is an exciting time to be part of Delta's Crew Resources Technology team as we enhance the frontline employee experience through new decision making and execution applications. This is an opportunity to bring new strategies and initiatives to life while retiring legacy technology. We are seeking a Product Owner to help define the strategy and provide technical expertise for all current and future Crew Resources technology.

The Product Owner will work across Crew Resources, Flight Ops, In-Flight Service, and IT to ensure development requests are well understood across the enterprise, gain cross-divisional consensus on priorities, and ensure deliverables meet business needs. To do so, this individual will need to manage multiple projects at once, communicate effectively, build strong cross-divisional partnerships, understand how to write project requirements, and understand the crew member experience.

Work with the business and IT on the replacement of the legacy Crew Scheduling systems (DBMS and OSS)

Manage the delivery of multiple development teams

End-to-end product ownership duties including understanding the business problem, identifying stakeholder needs, and developing optimal solutions so that the business derives value from the new applications

• Understand the business and technology vision and translate it into strategy and requirements so that products meet the business's needs
• Work across multiple user groups and technologies that interact with Scheduling, including Pay, Reroute, Training, Bid and Award, FCL, and Communications
• Coach and mentor junior members of the team
• Work with end users to understand their needs and develop product enhancements that provide value
• Identify opportunities to make improvements to departmental processes, systems, or products to enhance the performance of the team, and deliver solutions
• Prepare internal communications that include ad hoc reports, executive summaries, and formal presentations to senior leaders
• Develop subject matter expertise for crew related data and systems that can be translated into optimal design and development

Build and maintain an executable product roadmap that balances business value, funding, cross-initiative dependencies, and development complexity that guides current and future development

• Lead phases of project management, including requirements gathering, development prioritization, and implementation of strategies
• Prioritize product backlog, projects, and initiatives across multiple stakeholder groups so that IT is working on the right things
• Write functional user stories and acceptance criteria that enable a smooth handoff to development
• Participate in Agile ceremonies with development teams to provide direction and drive progress
• Model Delta's Rules of the Road and core values

Practice safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

Is at least 18 years of age and has authorization to work in the United States.

Possesses a high school diploma, GED, or high school equivalency.

Embraces diverse people, thinking, and styles.

Consistently prioritizes safety and security of self, others, and personal data.

• Minimum 4 years of experience with Crew and/or IT Project/Product Ownership
• Verbally present ideas succinctly and persuasively; demonstrate logical thinking when responding to questions or providing alternative solutions
• Ability to develop presentations that include visuals that advance the story, speak to an executive audience, and influence outcomes
• Experience translating a business vision into written requirements
• Track record of managing products or complex projects successfully
• Ability to lead and influence others responsible for deliverables, including stakeholders from other departments
• Exhibit curiosity and think creatively to help identify solutions
• Proven success in understanding and managing complex processes
• Willingness to gain a deep understanding of the product and become the subject matter expert and take ownership for its development and performance
• Self-starter with the ability to work well with diverse groups in a time sensitive and team environment with minimal oversight
• Results oriented and capable of meeting or exceeding deadlines with attention to detail and follow through
• Currency in user experience best practices and new technology trends
• Embraces diverse people, thinking and styles
• Must be performing satisfactorily in present position (if transferring internally)

What will give you a competitive edge (preferred qualifications)

• Bachelor's degree in Operations, Business, Engineering, or Technology
• Prior experience as an agile product manager/owner preferred
• Broad knowledge of Crew Resources, Flight Ops, or Inflight Service preferred, but not required