General Manager, Ops Decisions and Insights

How you'll help us Keep Climbing (overview & key responsibilities)

Delta's operation generates a vast amount of information every day. Turning that information into better decisions and actions is critical to safety, reliability, customer experience, and financial performance. The General Manager, Ops Decisions & Insights leads the team responsible for understanding operational performance, emerging risks, customer impacts, and opportunities for improvement.

This leader serves as a key partner to enterprise leaders, shaping how operational performance is measured, interpreted, and communicated to drive continuous improvement and a better customer experience.

There are two areas of the team this leader is responsible for:

Enterprise Ops Insights and Decision Systems & Standards.

These teams drive the operation by establishing operating cadences, elevating enterprise performance visibility, and synthesizing complex operational dynamics into clear narratives that lead to decisions and action. This role is uniquely positioned at the intersection of strategy, operations, customer experience, analytics, technology, and leadership.

Success requires the ability to build high-performing teams, understand the breadth of the business, transform data into insights, and synthesize complex information in support of executive and Board-level discussions to drive decisions and action.

Key Responsibilities:

• Lead Enterprise Operational Insights and Storytelling
• Establish and maintain an integrated enterprise view of Delta’s operational performance and its connection to broader enterprise outcomes
• Develop and shape executive and Board-level presentations that synthesize complex data and diverse stakeholder inputs into clear storylines, compelling visuals, and actionable insights
• Provide thought leadership on the drivers of operational performance, helping leaders distinguish signal from noise and focus on the issues that matter most
• Set a high standard for executive communication across the team, including storyline development, presentation structure, visual storytelling, and synthesis
• Advance Delta's Operational Decision System
• Establish operating cadences, decision frameworks, analytical standards, and performance management processes that improve the quality and consistency of operational decision-making
• Create mechanisms that connect performance insights and decisions to clear ownership, follow-through, and measurable outcomes
• Advance the organization from reporting historical outcomes toward anticipating performance risks and identifying opportunities earlier
• Accelerate the use of advanced analytics, AI-augmented decision support, automation, and scenario-based planning to improve the speed and quality of decisions
• Develop High-Performing Teams
• Lead a team of managers and analysts responsible for enterprise insights, analytical standards, and decision-support capabilities
• Develop leaders and individual contributors with strong critical thinking, analytical, executive presentation, storytelling, influencing, and problem-solving capabilities
• Build organizational capabilities that allow the team to anticipate evolving business needs and increase its impact on enterprise performance

What Success Looks Like:

• Enterprise leaders have a trusted, consistent view of operational performance and the issues that require attention
• Insights and operating cadences lead to faster alignment, clear accountability, and measurable action
• Executive and Board communications distill complexity into concise, visually compelling narratives that enable effective decisions
• Operations and Customer Experience have a more connected understanding of operational performance and customer impact, resulting in shared priorities
• Advanced analytics, AI, and technology increase the speed, quality, and forward-looking nature of operational decision-making

What you need to succeed (minimum qualifications)

Is at least 18 years of age and has authorization to work in the United States.

Possesses a high school diploma, GED, or high school equivalency.

Embraces diverse people, thinking, and styles.

Consistently prioritizes safety and security of self, others, and personal data.

Must be a self-starter; ability to work independently with limited instruction or supervision.

Demonstrated experience leading, coaching, and developing teams, including direct leadership of managers or professional employees and accountability for organizational performance outcomes.

Minimum of 8+ years related experience.

Strong analytical skills, with the ability to translate operational performance insights into action and build effective relationships at all levels.

Excellent communication, interpersonal and relationship building skills - at all levels of the organization - with the ability to motivate and lead a team to achieve desired business results.

Ability to work effectively with senior leadership on C-Suite and Board topics to convey the enterprise ops narrative, drive change, and achieve strategic goals.

Develop and deliver executive-level presentations and communications that transform complex business insights, stakeholder perspectives, and organizational priorities into thoughtful narratives that drive influence, alignment, and support strategic decision-making.

What will give you a competitive edge (preferred qualifications)

Bachelor's degree in business management, finance, technical field (e.g., industrial engineering) or equivalent work experience.

Master's or other advanced degree

Strong executive presence with the ability to influence and collaborate effectively across multiple functions and organizational levels.

Systems thinker with experience in process design, execution discipline, change management, and continuous improvement within a dynamic operating environment.