Customer Experience Specialist - Minneapolis, MN

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products.

Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products.

Specialists must understand and adhere to all Delta and U.S. Department of Transportation (DOT) compliance requirements.

There are future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may assist customers via Twitter, Facebook, or other emerging social media platforms. Take a look at Delta’s behind the scenes Customer Experience Specialist

Job preview here.

What you need to succeed (minimum qualifications)

• High School diploma, GED, or High School Equivalency
• Be at least 18 years of age
• Authorized to work in the United States
• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek
• Digital literacy in navigating web-based applications, emails, instant messaging, and internet searches
• Demonstrate clear, cheerful, and courteous verbal and written communication using appropriate grammar
• , tone, and pronunciation
• Reliable and committed by maintaining excellent attendance, performance, self- motivation and goal attainment
• Demonstrates that privacy is a priority when handling personal data

What will give you a competitive edge (preferred qualifications)

One year of experience working in sales or customer service is helpful but not required

Spanish language fluency. Delta periodically opens internal bilingual positions (with associated pay increase) to current Customer Experience Specialists, so we would like to know if you are potentially eligible and interested in this position