Cargo Agent (Customer Service Agent) - LAX

How you'll help us Keep Climbing (overview & key responsibilities)

Internal Movement Eligibility

Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely.

As a Cargo Agent, you will be the face of Delta cargo by interacting directly with customers face to face and over the phone.

This position is an entry-level customer service agent position. Our leaders provide mentorship to help prepare you to advance your career!

Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.

Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.

Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.

What you need to succeed (minimum qualifications)

Consistently prioritizes safety and security of self, others, and personal data.

Embrace diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

Have a valid driver’s license.

Possess basic digital literacy.

Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.

Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.

Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

Qualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Based on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229.

What will give you a competitive edge (preferred qualifications)

Previous cargo freight and warehouse operations experience is preferred.

Typing/computer skills are strongly preferred.