Growth Customer Success Manager

Who we are:

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future.

We’ve always believed in the human potential. In 2021, Esha and Varun started Yoodli as an AI communication coach - to help people communicate with confidence. Since then, our users have used Yoodli for so much more: to learn new concepts through AI Roleplays, practice different kinds of conversations (sales pitches, job interviews, manager conversations), and even use Yoodli as their personal coach to help them learn to use Gemini, Claude or other AI Tools. It’s why we expanded our technology to be the AI Platform for Human Skills.

Who We Are

Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We value humility, authenticity, and a can-do-attitude.

We’re backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date.

Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries. We’ve been featured in Forbes, Fortune, WSJ, Geekwire, ZDNet, and several other outlets ( www.yoodli.ai/press

). You can try the platform for free at www.yoodli.ai and learn more about us in this

TED Talk.

What you’ll do:

• As a Growth Customer Success Manager, you’ll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers’ business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli’s sales, product, and leadership teams.

About you:

• 3-6 years of experience in customer success or account management
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
• Experienced running renewals, driving expansion, and leading QBRs
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Proficiency in customer engagement platforms and CRM tools

Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.

• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Excited about working in a fast-paced, quickly evolving startup environment
• Humility, bias for action, and team-first-attitude, with a love for learning

Extra credit experience:

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
• Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion