Technical Client Advisor

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive

We are looking for a knowledgeable and client-focused Technical Client Advisor to join our team. In this role, you will serve as a trusted partner to assigned clients, connecting their business goals with technology strategy while providing guidance on technical challenges, escalations, and long-term IT planning. The ideal candidate is a strong communicator who builds lasting client relationships, collaborates effectively across teams, and brings exceptional organization and attention to detail.

Responsibilities

• Serve as a trusted technology advisor, aligning client IT strategies with business objectives and long-term growth plans.
• Communicate technology recommendations, risks, and strategic initiatives to both technical teams and executive stakeholders.
• Assess client environments to identify opportunities for improved security, scalability, performance, and operational efficiency.
• Develop and maintain IT roadmaps, lead strategic business reviews, oversee technology budgets, and support compliance initiatives.
• Build and maintain strong client relationships, serving as the primary point of contact for strategic guidance, issue resolution, and escalations.
• Collaborate with internal technical teams to identify client needs, define project scope, and prioritize technology initiatives.
• Provide guidance and mentorship to internal team members while promoting collaboration across departments.
• Ensure client technology strategies align with industry best practices, security standards, and applicable regulatory requirements.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in IT consulting, account management, or technical leadership, preferably within a managed service provider (MSP) environment.
• Demonstrated experience in strategic IT planning, technology budgeting, and working directly with C-suite executives and business leaders.
• Strong business acumen with the ability to translate business objectives into effective technology strategies and solutions.
• Relevant industry certifications, such as MCSA, VCP, or CCNA, are preferred.
• Familiarity with ConnectWise, Cisco, Meraki, Datto, VMware, Microsoft 365, and advanced macOS support is a plus.
• Excellent organizational, multitasking, and prioritization skills, with a strong commitment to follow-through in a fast-paced, collaborative environment.
• Self-motivated and detail-oriented, with the ability to manage responsibilities independently and with minimal supervision.
• Ability to work an average of approximately 47 hours per week, including occasional evening client dinners and industry events.
• Must possess a valid U.S. driver's license and successfully pass a background check.

Hybrid Work Schedule:

This role is eligible for a hybrid work schedule after the successful completion of a 60-day onboarding period. Hybrid work eligibility is specific to this position and is intended to provide flexibility while maintaining collaboration, team engagement, and client support.