Manager, Supply Chain

About the Role

Blue Nile is seeking a high-performing Supply Chain Manager to support and elevate daily operations across multiple internal and external teams within Supply Chain and Fulfillment. This role partners closely with the Sr. Supply Chain Manager and serves as a key operational leader within a fast-paced, high-volume environment.

The ideal candidate is a strong operational executor, data-driven thinker, and emerging leader who can collaborate cross-functionally while maintaining accountability within core workflows. This position requires ownership, initiative, and the ability to influence across teams. The right candidate will earn credibility through technical competence, structured execution, and a solutions-oriented mindset.

Responsibilities:

• Manage daily Supply Chain operations, including order flow, backlog management, vendor coordination, workflow optimization, and fulfillment execution, ensuring operational targets and service-level expectations are met.
• Lead cross-functional coordination with Operations, Quality Control, Customer Service, Fulfillment, and external partners to maintain workflow continuity, resolve operational challenges, and minimize disruptions.
• Monitor and analyze operational performance metrics, volume trends, productivity, and service level indicators to identify risks, establish priorities, and drive timely corrective actions.
• Develop and maintain reporting tools, dashboards, and performance trackers using advanced Microsoft Excel capabilities to improve operational visibility, reporting accuracy, and data-driven decision-making.
• Manage workload allocation and resource planning across teams to balance capacity, maintain productivity, and support changing business demands.
• Provide hands-on operational leadership, proactively identifying bottlenecks, addressing escalations, and ensuring timely resolution of issues affecting order flow and fulfillment performance.
• Lead operational team meetings and cross functional reviews, communicating priorities, performance results, challenges and action plans to relevant stakeholders.
• Manage team development and performance, including onboarding, training, coaching, feedback, and accountability to support employee growth and consistent execution.
• Identify, develop, and implement process improvements to streamline workflows, reduce inefficiencies, strengthen controls, and improve overall supply chain performance.
• Establish and reinforce operational standards and procedures to promote consistency, accuracy, accountability, and adherence to established workflows.
• Collaborate with senior leadership on operational planning, performance reviews, resource needs, and initiatives that support departmental goals and broader business objectives.
• Anticipate and mitigate operational risks by identifying recurring issues, evaluating their impact, and implementing sustainable solutions to prevent future disruptions.
• Skills and Abilities: 4–7+ years of experience in Supply Chain, Operations, Fulfillment, or related operational environments.
• 2+ years of experience in team leadership, people management, or operational supervision preferred.
• Demonstrated experience managing high-volume workflows, coordinating multiple teams, and delivering measurable operational results.
• Proven ability to manage operational priorities, allocate resources, and maintain service levels in a fast-paced environment.
• Experience analyzing performance data, identifying trends, and translating insights into actionable business and process improvements.
• Demonstrated ability to lead cross-functional initiatives, resolve operational challenges, and drive accountability across teams.
• Experience developing operational reporting, tracking performance indicators, and presenting findings to management.
• Strong understanding of workflow management, process optimization, and continuous improvement practices.

Requirements

• Advanced proficiency in Microsoft Excel (Pivot Tables, XLOOKUP/VLOOKUP, reporting, dashboards).
• Strong analytical and critical-thinking abilities, and problem-solving skills, with the ability to make informed operational decisions.
• Operational discipline and strong attention to detail.
• Leadership presence with the ability to influence and guide team members.
• Effective written and verbal communication across all levels of the organization.
• Ability to manage multiple priorities while maintaining accuracy and accountability.
• Collaborative leadership style with the ability to build productive relationships across internal departments and external partners.
• Proactive, results-oriented mindset with a strong sense of ownership, accountability, and continuous improvement.