Branch Manager

Commercial HVAC Branch Manager

Drive Growth. Build Relationships. Deliver Solutions.

What You'll Do

• The Branch Manager owns the results of the Indianapolis BME Services branch: profitable growth, reliable service delivery, and a safe, engaged field team. This leader runs the branch as a business, building recurring service and maintenance agreements, growing the customer base, and making sure every technician has the tools, training and support to do the job right the first time. The Branch Manager is the face of BME in the Indianapolis market for customers, employees and the community.
• Financial Performance and Branch P&L
• Own the branch
• P&L, including revenue, gross margin, labor utilization
• , overhead and net operating income.
• Build and manage the annual budget and forecast; review monthly financials and act on variances.
• Set and enforce pricing, labor rates and margin standards for service calls, quoted repairs and agreements.
• Monitor billable hours, technician utilization, callbacks and warranty costs to protect profitability.
• Drive timely invoicing and work with accounting to manage receivables and collections.
• Business Development and Customer Relationships
• Grow the Indianapolis market by developing new commercial, industrial and institutional customers.
• Expand the recurring revenue base through planned maintenance and service agreements, with a focus on renewals.
• Build relationships with facility managers, property managers, owners and general contractors.
• Partner with service sales staff on proposals, quoted repairs, retrofits and replacement opportunities.
• Resolve escalated customer issues quickly and use them to improve service.
• Represent BME at industry and community events in the Indianapolis area.
• Service Operations
• Oversee dispatch, scheduling and workload so customer calls are answered and completed on time.
• Set and track standards for response time, first-time fix rate, and job documentation.
• Ensure the right fleet, tools, inventory and parts are in place, and control truck stock and material costs.
• Use the field service management system to maintain accurate work orders, time entry and job costing.
• Coordinate with BME install, Bertke and
• Survoy's teams on cross-company work and handoffs when needed.
• People Leadership
• Recruit, hire and onboard technicians, apprentices and office staff in partnership with HR.
• Coach and develop team members; conduct performance reviews and set goals in PerformYard.
• Build a bench of future leaders and support apprenticeship and career progression paths.
• Hold regular team meetings and Tech Roundtables to communicate goals and gather field feedback.
• Address performance and conduct issues promptly and consistently, in partnership with HR.
• Model BME's culture and recognize strong performance.
• Safety and Compliance
• Champion a zero-incident safety culture; lead by example on job sites.
• Ensure compliance with OSHA, company safety policies, and customer site requirements.
• Make sure technicians hold current licenses, certifications and required training (e.g., EPA 608, OSHA 10/30).
• Partner with the Safety team on incident investigations, corrective actions and toolbox talks.
• Ensure compliance with company policies, including timekeeping, drug and alcohol, and fleet policies.

What We're Looking For

• Required
• 7+ years of experience in commercial mechanical, HVAC, plumbing or MEP service, including 3+ years leading a service team, branch or department.
• Proven P&L responsibility, including budgeting, pricing and margin management.
• Track record of growing service agreement revenue and developing new customer accounts.
• Strong working knowledge of commercial HVAC/R, plumbing and building systems.
• Experience with a field service management system (e.g., ServiceTitan
• , Procore, Viewpoint, or similar) and Microsoft Office.
• Valid driver's license and a driving record that meets company insurance standards.
• Ability to pass pre-employment background check and drug screen.
• Preferred
• Bachelor's degree in business, construction management, engineering or a related field; equivalent experience considered.
• Field background as a licensed technician or journey-level tradesperson.
• Indiana mechanical or HVAC contractor license, or ability to obtain.
• OSHA 30 certification and EPA 608 Universal certification.
• Existing relationships with facility and property management customers in the Indianapolis market.
• Experience managing a branch within a multi-location contractor.