Seasonal Customer Care Representative, Customer Care - Amazon Pharmacy

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness. This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements.

Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.

#everydaybetter

Key job responsibilities

Core Responsibilities:

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work
• From Home policy
• Basic Qualifications
• High school or equivalent diploma
• 6+ months of working with computer and web based tools experience
• Experience multitasking with phone and computer skills
• Submit and pass a pre-employment drug test in order to be considered

Preferred Qualifications

• 1+ years of relevant phone or email customer service experience
• Can show strong verbal and written communication skills
• Experience working in customer service or a call center
• Experience working in healthcare environment
• Experience working in a fast-paced work environment
• Demonstrated ability to work as a team member
• Equal Opportunity
• Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
• The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
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