BHLEX Guest Services Representative II (Cath Lab)

Summary

Job Description:

• Guest Services Representative II - (Cath Lab)
• Full Time I Day Shift (600-1430)
• Diagnostic and Imaging I Lexington, Ky

Baptist Health invasive cardiac services, where compassionate care meets advanced treatment and research. Our three units encompass the Cardiac Catheterization Lab, Electrophysiology Lab, and Cardiovascular Observation Unit.  Our invasive Cardiac Services include cardiac catheterizations, angioplasty, percutaneous catheter interventions, cardiac MEMs, interventional neurology, interventional radiology, cardiac ablations, pacemakers/defibrillators, left atrial appendage occlusion devices, loop recorder implants, transesophageal

echocardiograms, and electrical cardioversions. The cardiovascular observation unit also serves as our preoperative and postoperative area. At Baptist Health, we treat the whole person, offering hope and strength on every patient’s journey.

Description

Serves as a liaison between family members, patients, visitors and invasive cardiology staff:

Greets and directs visitors and families.

Answers telephone and provides or relays messages.

Maintains patient confidentiality.

Assist with escorting patients and families to CVOU.

Relays updated information to families throughout the entire time the patient is in CVOU, Cath Lab and/or the EP Lab.

Escorts families to consult rooms to meet with physicians or to the CVOU recovery room, post-procedure.

Responds promptly to patients, families and visitor’s needs.

Ability to access patient information from the computer.

Answers questions and give general visitation information.

Ability to locate patients in other areas of the hospital.

Knowledge of hospital floor plan and services provided by other areas.

Knowledge of all surgery and waiting areas.

Makes referrals as appropriately to Chaplain or Patient Relations.

Qualifications:

• High School Diploma or Equivalent.
• One year of experience.