Field Service Engineer II - Chicago, Illinois

Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and repairing critical medical equipment. This is an excellent opportunity for an experienced field service professional to join an organization focused on maximizing equipment uptime and ensuring healthcare providers have reliable access to the technology they depend on for patient treatment and diagnosis.

The Field Service Engineer II will perform on-site and in-house service, repair, installation, and technical support for complex medical equipment and related systems. This individual will troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and imaging-related issues while serving as a trusted technical resource for assigned customer accounts.

A primary focus of this position is reducing equipment downtime by quickly responding to service needs, accurately diagnosing technical problems, and implementing effective repairs. This role is well suited for a hands-on technical professional who enjoys independently troubleshooting complex equipment, working directly with customers, and operating in a fast-paced field service environment.

Key Responsibilities

• Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
• Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
• Serve as a primary technical and service contact for assigned customer accounts and build trusted customer relationships.
• Diagnose equipment and system failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime.
• Provide technical support to customers regarding equipment operation, maintenance, performance, and technical issues.
• Provide phone and remote technical assistance to customers and fellow Field Service Engineers as needed.
• Troubleshoot moderately complex mechanical problems, including vacuum-related issues, software problems, networking issues, and imaging system defects.
• Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing and diagnostic equipment.
• Manage and maintain spare-parts inventories for assigned customers, including replenishment of customer spare-parts kits.
• Ensure serviced equipment operates according to manufacturer specifications, technical requirements, and applicable safety guidelines.
• Maintain detailed records of service visits, technical problems, troubleshooting activities, corrective actions, and parts utilized.
• Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
• Prepare reports and documentation to support analysis of equipment failures, recurring technical issues, and serviceability trends.
• Maintain a high level of technical knowledge, professionalism, and safety awareness while performing field service activities.
• Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems.
• Complete required technical and professional training as part of onboarding and ongoing development.
• Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.

Requirements

• Significant professional experience working with electronic and electromechanical systems.
• Experience using testing and diagnostic equipment for verification, checkout, and calibration of electronic equipment.
• Strong technical knowledge of computers and PC-based systems.
• Demonstrated ability to troubleshoot electronic, mechanical, hardware, software, and system-related failures.
• Ability to independently diagnose and resolve moderately complex mechanical problems.
• Ability to identify and repair routine software and network issues.
• Strong computer troubleshooting and debugging skills.
• Ability to identify and resolve basic imaging system defects.
• Strong customer-service orientation with excellent interpersonal and communication skills.
• Strong written and verbal communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
• Ability to complete required technical training and maintain proficiency with assigned equipment.
• Ability to lift up to 75 pounds and stand for extended periods.
• Manual dexterity and ability to work effectively with small components and objects.
• Ability and willingness to travel domestically and internationally, including for extended periods when required.
• Flexibility to work standard and non-standard hours based on customer and service requirements.
• Preferred Experience
• Previous field service experience within medical devices, medical equipment, healthcare technology, imaging, or another complex technical equipment environment.
• Experience troubleshooting and repairing complex electronic and electromechanical equipment.
• Experience working with medical imaging systems or related healthcare equipment.
• Experience diagnosing software, PC, and network connectivity issues associated with technical equipment.
• Experience with equipment testing, verification, calibration, and preventative maintenance.
• Experience working directly with hospitals, healthcare facilities, or other clinical customers.
• Experience managing assigned customer accounts or serving as a primary technical contact for customers.
• Experience with Salesforce or a comparable CRM/ERP platform.