Resident Services Coordinator

Location

Vantage Pointe - 1281 9th Avenue

Business

We believe home is more than a place to live. It’s where life happens; connections are made, and communities grow. That’s why we’re committed to creating welcoming places where our residents feel at home, and our people have the opportunity to make a meaningful impact.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately.

Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal.  Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands.

Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks.

Receives, logs and distributes packages to residents and obtains signature for package delivery.

Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Manages all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio.

Social Media Ambassador for the property.

Requirements:

• This position requires a(n) High school diploma / GED
• Additional degree(s) that are preferred for this position include: Associate Degree in General Studies
• 1 - 2 years of customer service and resident retention experience required