Assistant Director, Financial Aid

WSU Tech is seeking an Assistant Director of Financial Aid to coordinate financial aid operations and provide excellent customer service to students. This position assists students with financial aid applications, awards, and eligibility while ensuring compliance with federal financial aid regulations. The Assistant Director also supports process improvements, communicates with internal and external stakeholders.

Pay: $58,926.40 annually

Essential Duties and Responsibilities

Counsel students on financial aid opportunities, application processes, award status, and eligibility.

Maintain knowledge of federal Title IV financial aid regulations and institutional scholarship requirements.

Review and process professional judgment requests and authorize financial aid payments in accordance with established guidelines.

Ensure financial aid information is processed accurately and in a timely manner.

Communicate financial aid policies and procedures to students and other stakeholders.

Assist other student service areas as needed and perform additional duties as assigned.

Requirements

• Required Qualifications
• Bachelor's degree.
• Minimum of three years of progressive experience in student financial aid administration.
• Experience with electronic student information systems related to financial aid.
• Supervisory experience.

Preferred Qualifications

• Experience with Banner and/or SQL.
• Knowledge, Skills, and Abilities
• Strong customer service, interpersonal, and communication skills.
• Ability to organize and prioritize work in a fast-paced environment with changing priorities.
• Ability to exercise professional judgment and solve problems effectively.
• Ability to maintain confidentiality when handling sensitive student information.
• Ability to multitask, work independently, and maintain effective working relationships with students, colleagues, and external partners.