Healthcare Call Center Representative - PC

Summary

Job Description:

Baptist Health is looking for a Medical Call Center Rep (Scheduler) to join our team at the Patient Connection Hub located at 2424 Harrodsburg Rd, Lexington, KY 40504.

1st shift hours

Paid training

Position will be transitioning to Work-from-Home after set criteria has been met

Position Responsibilities

Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.

Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.

Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.

Indexes medical records according to defined processes.

Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.

Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

Demonstrates strong telephone communication and etiquette skills.

Maintain composure during moments of stress and maintain a helpful disposition at all times.

Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

Minimum Education, Training, and Experience Required

High School Diploma or equivalent.

Strong computer skills.

Strong research and problem-solving abilities.

Must be able to successfully pass a thorough background check and drug screen.

Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.