Sr. Implementation Manager - Health Plans

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide a platform that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems.

To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into action that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle.  Visit h1.co to learn more about us.

H1’s Customer Success team is focused on building deep relationships with existing customers as the point of contact throughout the entire customer journey, identifying and communicating ways our data delivers value to support their ongoing initiatives, and helping them realize value from the data within our solutions.

WHAT YOU'LL DO AT H1

• As a Sr. Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape. You’ll sit at the intersection of Implementation, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization. This is a hands-on leadership role combining project ownership, cross-functional coordination, and team advocacy, with meaningful visibility and impact.

You will:

• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our Health Plan customers
• Develop, iterate on or inform processes to create operational efficiencies within the services organization
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
• Participate in discovery sessions to understand client objectives, workflows, and technical requirements.
• Serve as a subject matter expert on Health Plan solutions.
• Provide implementation timelines, risk assessments, and resource recommendations.
• Conduct onboarding sessions, training workshops, and solution reviews.
• Ensure successful transition from sales to implementation and ongoing support.
• Conduct regular business reviews and strategic planning sessions.
• Support onboarding and management of eligibility, roster, provider, claims, and healthcare data.
• Coordinate API, SFTP, and third-party vendor integrations.
• Validate data quality and troubleshoot implementation issues.
• Partner with Product, Engineering, Operations, and Client Success teams to ensure successful delivery.

ABOUT YOU

You’re a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems. You balance strong project management discipline with excellent communication and relationship-building skills, and you know how to influence without authority in a fast-moving environment.

• You have a natural ownership mindset and take pride in delivering results
• You’re comfortable leading high-stakes, customer-facing initiatives
• You enjoy collaborating cross-functionally and translating technical updates into clear, actionable insights
• You’ve brought structure to ambiguity and stay calm under pressure
• You’re energized by building and improving processes that scale

REQUIREMENTS

• 7+ years of experience in Customer Success, Implementation, Solutions Consulting, Account Management, or Healthcare Technology.
• Experience supporting Health Plans, Digital Health organizations, or healthcare technology clients.
• Demonstrates a moderate to advanced understanding of health plan provider rosters, data accuracy, and data quality management to ensure reliable, complete, and accurate provider data.
• Ability to interpret and execute SQL queries in Athena to retrieve, analyze, and validate specific data points through API-related data requests.
• Experience supporting enterprise SaaS sales cycles and executive-level presentations.
• Strong project management, communication, and stakeholder management skills.
• Ability to manage multiple strategic initiatives simultaneously in a fast-paced environment.
• Track record of success in a results-driven, fast-paced environment
• Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow